Transportation Client Services Specialist

First Student; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

First Student is seeking a focused customer-service professional to act as the main contact for districts and families regarding routing, schedules, and student information. You will coordinate with Field Operations to ensure driver compliance and manage daily trips, addressing issues promptly and professionally.

The role requires strong communication across phone, email, text, and chat, with the ability to handle escalations calmly.

Responsibilities

• Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
• This position requires a high level of customer service communication and care
• Handle escalated situations with a sense of urgency, calmness, and professionalism
• When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
• Receive incoming Clients calls with a high level of professionalism and care
• Problem-solve transportation concerns from parents, clients, and Transportation Partners
• Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees
• Successfully navigate multiple computer systems and applications simultaneously
• When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
• Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks
• Handle escalated situations with a sense of urgency, calmness, and professionalism
• Detail and solution orientated while being part of a team environment
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Job description

First Student is seeking a focused customer-service professional to act as the main contact for districts and families regarding routing, schedules, and student information. You will coordinate with Field Operations to ensure driver compliance and manage daily trips, addressing issues promptly and professionally.

The role requires strong communication across phone, email, text, and chat, with the ability to handle escalations calmly.