Senior School Transportation Support Specialist

First Student; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

FIRST MANAGEMENT SERVICES LLC is seeking a client-focused coordinator to manage routing, student information, and school schedules. You will work with Field Operations to ensure driver compliance and oversee day-to-day trips, ensuring on-time starts, smooth operations, and prompt problem resolution.

Communication with districts and partners will be via phone, email, text, and chat. The role emphasizes high-level customer service, urgency, calmness, and professionalism, with bilingual

Qualifications

• This role requires English proficiency.

Responsibilities

• Act as the main point of contact for clients regarding routing, student information, and schedules.
• Manage day-to-day scheduled trips to ensure they start, run on time, and are completed; troubleshoot as needed.
• Communicate with school districts, transportation partners, and team members via phone, email, text, and chat.
• Handle escalated situations with urgency, calmness, and professionalism; follow designated language expectations where applicable.
• Cross-train and assist in other departments as requested by management.

Job description

FIRST MANAGEMENT SERVICES LLC is seeking a client-focused coordinator to manage routing, student information, and school schedules. You will work with Field Operations to ensure driver compliance and oversee day-to-day trips, ensuring on-time starts, smooth operations, and prompt problem resolution.

Communication with districts and partners will be via phone, email, text, and chat. The role emphasizes high-level customer service, urgency, calmness, and professionalism, with bilingual