Student Transportation Support Specialist

First Student; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

FIRST MANAGEMENT SERVICES LLC in Houston is seeking a customer-focused dispatcher/coordinator to manage school transportation schedules, route routing, and client communications. You will ensure trips start on time, troubleshoot issues, and collaborate with field operations to maintain compliance and safety.

Responsibilities emphasize clear English communication with parents, districts, and partners, handling escalations professionally, and supporting multiple systems to track trips and status

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple schedules and prioritize tasks.
• Familiarity with school transportation regulations is a plus.

Responsibilities

• Serve as main point of contact for districts and families.
• Monitor trips to ensure on-time departures and safe arrivals.
• Coordinate with Field Operations to ensure driver compliance.
• Handle escalations with professionalism and urgency.

Skills

Customer service

Scheduling

Communication

Multitasking

Job description

FIRST MANAGEMENT SERVICES LLC in Houston is seeking a customer-focused dispatcher/coordinator to manage school transportation schedules, route routing, and client communications. You will ensure trips start on time, troubleshoot issues, and collaborate with field operations to maintain compliance and safety.

Responsibilities emphasize clear English communication with parents, districts, and partners, handling escalations professionally, and supporting multiple systems to track trips and status