Transportation Assistant

U.S. Department of Veterans Affairs; Cleveland (OH); On-site; USD 47,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, Northeast Ohio Healthcare System, seeks a Transportation Assistant in the Travel section of the Patient Care Administrative Service.

You will manage consults, schedule appointments, and assist admissions while compiling data to support reports. You will coordinate with EMS, the Volunteer Transportation Network, DAV and VFW, and other providers to ensure timely consultations.

Qualifications

• No educational substitution at this grade level.
• Education must be from accredited institutions recognized by the U.S. Department of Education.
• For foreign education, submit a Certificate of Foreign Equivalency with transcript to receive credit.

Responsibilities

• Performs consult management, appointment scheduling and admissions scheduling.
• Evaluates documents and data collection forms; generates reports.
• Reviews documents for omissions; ensures accurate data entry into automated systems.
• Maintains program data to track milestones, trends, performance, and compliance strategies.
• Coordinates with EMS, VTN, DAV, VFW and other transportation providers to reduce waits and delays for veterans.
• Uses VISTA, CPRS or SharePoint in processing internal consultations; plans VTS program flow and day-to-day operations.
• Provides guidance to optimize use of service resources; supports electronic records management and driver scheduling.

Job description

• Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Transportation Assistant. The Transportation Assistant will function in the Travel section within the Patient Care Administrative Service.

Key Responsibilities

Duties of the Transportation Assistant include but are not limited to: Performs work involving consult management, appointment scheduling and admissions scheduling. Evaluates documents, e.g., sampling plans, permit applications and other data collection forms. Aggregates in-coming data from a variety of sources. Performs a basic analysis of the data and generates a variety of reports.

Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Receives DSS extracts to verify that the workload being captured in DSS is correct. Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, and compliance strategies.

Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW), and other transportation providers. Coordinates service practices that decrease waits and delays for patients in all specialty areas. Plans consult processing flow to ensure veterans receive consultation services in a timely manner.

Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations. Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program. Coordinates the day-to-day operation of VTS program flow, processes, and functions.

Provides technical and management guidance necessary to achieve the optimum use of service resources. Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services. Provides advisory services to the Supervisor regarding the requirements and implications of the office services provided.

Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD99780S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47414 – $61638/yr.

What is the application deadline?

Applications close on 2026-11-20.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.