Transportation Assistant

Veterans Health Administration

Marion (IL)

On-site

USD 36,000 - 53,000

Full time

5 days ago

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Job summary

The Department of Veterans Affairs in Marion, IL seeks a Transportation Assistant to coordinate travel for eligible Veterans to appointments and residence. This role serves as the primary contact for Veterans, clinicians, and staff, ensuring proper handling of travel requests and reimbursements under federal rules.

Responsibilities include determining Beneficiary Travel eligibility, processing claims, maintaining records, and supporting the team during busy periods.

Qualifications

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Knowledge of clinical services and relevant software and programs as they relate to computing and office automation.

Responsibilities

Serve as the primary contact for Veterans, doctors, nurses and staff to arrange travel for eligible Veterans to appointments and residence.
Independently manages the Beneficiary Travel Program and determines eligibility and processing of requests.
Maintain manual and electronic accounting records and handle payment determinations for ambulance claims.
Receive invoices, submit documents for payment and assist team during peak times.

Job description

Department: Department of Veterans Affairs

This position serves as a Transportation Assistant - Beneficiary Travel Assistant acts as primary contact to Veterans for transportation needs. The person in this position will be required to have an overall knowledge of the organization, its mission, goals and impact on patients, personnel, community, and the nation.

Key Responsibilities

The Transportation Assistant will serve as a primary contact for Veterans, doctors, nurses and administrative staff to arrange travel for eligible Veterans to appointments and residence when appropriate, using laws and regulations to distinguish/ensure reimbursements are legitimate or if fraudulent activity is being conducted by the beneficiary.

The Transportation Assistant must also possess some knowledge of clinical services, related software, and programs as they relate to computing and office automation. Major duties include but are not limited to: Independently manages the Beneficiary Travel Program. Correctly determines eligibility for the Beneficiary Travel Program and process requests. Correctly determines which of several fund control points to utilize. Maintaining manual and electronic accounting records.

Responsible for determining method of payment for authorized and unauthorized ambulance claims submitted for consideration. Reconciling vouchers against authorizations for accuracy prior to preparing certifications for payment. Receiving invoices for payment of transportation services and submitting documents for payment. Assisting fellow team members during peak workload times and when there are staffing shortages.

Assigned to different work areas to maximize customer service. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: This position is not eligible for telework Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD99910S and PD99910S Relocation/Recruitment Incentives: Not Aauthorized Permanent Change of Station (PCS): Not authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36409 – $52957/yr.

What is the application deadline?

Applications close on 2026-11-13.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.