Transportation Asst (OA)

U.S. Department of Veterans Affairs

Charleston (SC)

On-site

USD 45,000 - 59,000

Full time

5 days ago

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Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration in Charleston, SC, is seeking a Transportation Assistant.

The role supports workload forecasting, scheduling design, process improvement, and data-driven enhancements for the Veteran Transportation Service (VTS). Responsibilities include scheduling, data collection, and reporting; utilizing the VISTA/CPRS/SharePoint systems; and coordinating with EMS, DAV, VFW, and other providers to ensure timely consultations and service

Qualifications

A transcript must be submitted with your application.
If you are using foreign education, you must send a Certificate of Foreign Equivalency.

Responsibilities

Scheduling, data collection and tracking support for Veteran Transportation Service (VTS).
Aggregates data from multiple sources and maintains automated tracking systems.
Interacts with EMS, DAV, VFW and other transportation providers to coordinate services.

Job description

Department: Department of Veterans Affairs
Location: Charleston, South Carolina
Schedule: Monday - Friday 8:00am - 4:30pm

The Charleston VA Healthcare Network is recruiting for a Transportation Assistant! The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program.

Key Responsibilities

Duties include:Scheduling, Data Collection & Tracking Support: Performs work involving consult management, appointment scheduling and admissions scheduling. Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performs a basic analysis of the data and generates a variety of reports.

Incumbent will evaluate documents, e.g., sampling plans, permit applications and other data collection forms. Aggregates in-coming data from a variety of sources. Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Receives DSS extracts to verify that the workload being captured in DSS is correct.

Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.

Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers Performance Measures Support : Coordinates service practices that decrease waits and delays for patients in all specialty areas. Plans consult processing flow to ensure veterans receive consultation services in a timely manner.

Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations. Administers quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-11-30.

What is the work schedule?

This is a Monday - Friday 8:00am - 4:30pm position.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.