Lead Transportation Assistant

Veterans Health Administration; Cleveland (OH); Hybrid; USD 53,000 - 68,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, is seeking a Lead Transportation Assistant in the Travel section of the Patient Care Administrative Service in the VA Northeast Ohio Healthcare System (Cleveland, OH).

The role supports Beneficiary Travel and Veteran Transportation Programs, coordinating staff and veterans travel needs. The position features responsibilities for eligibility determinations, reimbursements, and staff training, with a typical Monday–Friday

Qualifications

• No educational substitution at this grade level.
• If using foreign education, send Certificate of Foreign Equivalency with transcript.

Responsibilities

• Provides program and administrative support, and excellent customer service to staff and veterans.
• Manages Beneficiary Travel and VTS work production by assigning tasks and ensuring timely completion.
• Trains and audits Program Support Assistants, Program Assistants, and Transportation Assistants.
• Determines eligibility for beneficiary travel and processes reimbursement requests.
• Reviews travel reimbursement requests for compliance, accuracy, and consistency; certifies payments.

Job description

• Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Lead Transportation Assistant. The Lead Transportation Assistant will function in the Travel section within the Patient Care Administrative Service.

Key Responsibilities

The Veterans Transportation Program (VTP) consisting of the Beneficiary Travel and Veteran Transportation Program (VTS), which offers Veterans travel solutions to and from their VA health care facilities and authorized non-VA health care appointments, treatment, or care. Duties include but not limited to: Provides program and administrative support, excellent customer service to all staff and veterans, as well as other related duties as assigned.

Responsible for Beneficiary Travel and VTS work production by assigning tasks, providing coverage, and assuring that the work is completed in a timely manner. Trains, instructs, and audits Program Support Assistants (Travel Pay Clerks), Program Assistants (Special Mode Clerks), and Transportation Assistants (VTS Coordinators). Determines eligibility for beneficiary travel, processing requests for reimbursement for travel, providing other means of transportation through VTS.

Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization and reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment.

Investigates authorizations, orders and/or utilizes Computerized Patient Record System (CPRS) to review medical records and orders the appropriate mode of special transportation. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: This position may be authorized for telework. Ad-hoc telework schedule may be available per agency directive. Virtual: This is not a virtual position.

Position Description/PD#: Lead Transportation Assistant/PD932460 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 - $68496/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.