Transportation Assistant - Dispatcher

Veterans Health Administration; White City (OR); Presencial; USD 45.000 - 59.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs, Veterans Health Administration, in White City, OR, seeks a Transportation Assistant - Dispatcher to support the Veteran Transportation Services program and help ensure efficient routing and timely consultations.

Responsibilities include data collection and reporting, scheduling routes, coordinating with EMS and medical facilities, and maintaining accurate records. Standard hours are 8:00 am–4:30 pm, with no telework available.

Formación

• Experience collecting, compiling, and tracking data for reporting.
• Ability to perform data analysis and generate reports.
• Experience scheduling routes and driver assignments using software.
• Familiarity with electronic records management and data entry accuracy.

Responsabilidades

• Schedule routes for drivers and coordinate vehicle maintenance.
• Coordinate transportation arrangements with EMS, DAV, and medical facilities.
• Plan consult processing flow to ensure timely veteran consultations.
• Review workload daily and ensure accurate reporting.

Conocimientos

Data collection

Scheduling

Data analysis

Reporting

Herramientas

Route Match

Descripción del empleo

• Department: Department of Veterans Affairs

The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program.

Key Responsibilities

Major duties include but are not limited to: Performs work involving consult management, appointment, scheduling and admissions scheduling Collects, compile, and tracks data and statistical information Performs a basic analysis of the data and generates a variety of reports Evaluates documents such as sampling plans, permit applications, and other data collection forms Aggregates incoming data from a variety of sources Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate Enters pertinent information into an automated tracking system Schedules routes for assigned drivers, manages the Route Match program management software, coordinates vehicle maintenance, coordinates travel/transportation arrangements as needed with local Emergency Management Services (EMS), Disabled American Veterans (DAV) and other medical facilities Plans consult processing flow to ensure veterans receive consultation services in a timely manner Processes internal consultations Reviews workload on a daily basis to validate accurate reporting Coordinates the day-to-day operation of VTS flow, processes, and functions Validates program workload and ensure reporting is accurate Responds to "action required" notifications, insuring the primary providers are correct Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management of program; space utilization services Coordinates special mode of transportation using VTS assets to reduce facility costs Schedule, reviews, tracks requests for special mode of transportation via consults and requests directly received Performs other related duties as assigned Work Schedule: Monday-Friday 8am-430pm Telework: Not Available Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant - Dispatcher/PD90362A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 - $59031/yr.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.