Patient Travel & Scheduling Coordinator

U.S. Department of Veterans Affairs; Cleveland (OH); On-site; USD 47,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, Northeast Ohio Healthcare System, seeks a Transportation Assistant in the Travel section of the Patient Care Administrative Service.

You will manage consults, schedule appointments, and assist admissions while compiling data to support reports. You will coordinate with EMS, the Volunteer Transportation Network, DAV and VFW, and other providers to ensure timely consultations.

Qualifications

• No educational substitution at this grade level.
• Education must be from accredited institutions recognized by the U.S. Department of Education.
• For foreign education, submit a Certificate of Foreign Equivalency with transcript to receive credit.

Responsibilities

• Performs consult management, appointment scheduling and admissions scheduling.
• Evaluates documents and data collection forms; generates reports.
• Reviews documents for omissions; ensures accurate data entry into automated systems.
• Maintains program data to track milestones, trends, performance, and compliance strategies.
• Coordinates with EMS, VTN, DAV, VFW and other transportation providers to reduce waits and delays for veterans.
• Uses VISTA, CPRS or SharePoint in processing internal consultations; plans VTS program flow and day-to-day operations.
• Provides guidance to optimize use of service resources; supports electronic records management and driver scheduling.

Job description

The U.S. Department of Veterans Affairs, Veterans Health Administration, Northeast Ohio Healthcare System, seeks a Transportation Assistant in the Travel section of the Patient Care Administrative Service.

You will manage consults, schedule appointments, and assist admissions while compiling data to support reports. You will coordinate with EMS, the Volunteer Transportation Network, DAV and VFW, and other providers to ensure timely consultations.