Transportation Assistant

U.S. Department of Veterans Affairs; Amarillo (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs in Amarillo, TX, seeks a Transportation Assistant to support the Veteran Transportation Service (VTS).

You will assist with scheduling, data collection, and reporting, while coordinating workload forecasts and process improvements under the guidance of the Supervisory Mobility Manager. The role requires familiarity with clinical computing systems (VISTA, CPRS) and Office 365, plus ability to analyze data and generate actionable reports to reduce patient wait

Qualifications

• Knowledge of clinical services and related software.
• Experience with data collection and reporting for program services.

Responsibilities

• Performs consult management, appointment scheduling and admissions scheduling.
• Collects, compiles, and tracks data and statistics to support VTS.
• Generates reports from data analyses for program improvement.
• Entrers pertinent information into automated tracking systems.
• Plans and directs how work will be accomplished for the VTS program.
• Coordinates day-to-day operation of VTS program flow and processes.

Skills

Consult management

Scheduling

Data tracking

Data analysis

Written communication

Tools

VISTA

CPRS

SharePoint

Office 365

Job description

The incumbent serves as a Transportation Assistant - Transportation Coordinator acts as primary contact to Veterans for transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program.

The coordination of transportation function is multi-faceted and diverse. The three major areas of responsibility are: (1) Scheduling, Data Collection, & Tracking Support; (2) Consult Management responsibilities; (3) Program Support responsibilities. The incumbent must have knowledge of clinical services, related software, and programs as they relate to clinical computing and office automation. Major duties include but are not limited to:

• Performs work involving consult management, appointment scheduling and admissions scheduling.
• Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS).
• Performs a basic analysis of the data and generates a variety of reports.
• Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.
• Enters pertinent information into an automated tracking system.
• Coordinates service practices that decrease waits and delays for patients in all specialty areas.
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
• Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program.
• Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.
• Coordinates the day-to-day operation of VTS program flow, processes, and functions.
• Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services.
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs.
• Performs other related duties as assigned.

Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule:

Monday-Friday, 8:00am-4:30pm Telework: This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant/PD99690S and PD99780S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized