Transportation Analyst, Senior

City of Raleigh; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

City of Raleigh is seeking a Senior Transportation Analyst to shape Raleigh’s transportation network by combining technical system expertise with strong customer service and communication skills. You will analyze traffic data, respond to resident requests, and help refine business processes within the Transportation Department’s BI unit.

The role involves hands-on work with data, daily maintenance, operations, and planning studies, plus reporting.

Qualifications

• Bachelor’s degree in transportation planning or related field plus 5–7 years in transportation planning or related work.
• Equivalent combination of training and/or experience may be substituted.
• Strong data analysis and reporting capabilities with customer-facing responsibilities.

Responsibilities

• Respond to resident requests with excellent customer service and develop efficient workflows.
• Deliver high-quality transportation analyses and synthesize results into actionable insights.
• Administer and improve business systems to support program workflows and data quality.
• Produce and maintain reports and dashboards for program needs.

Skills

Customer service

Data analysis

Communication

Attention to detail

Stakeholder management

Education

Bachelor's degree in Transportation Planning or related field

Equivalent combination of training/experience

Tools

Asset management systems

Project management systems

Job description

Shape the future of Raleigh’s transportation network by combining technical system expertise with strong customer service and communication skills. The Senior Transportation Analyst administers key business systems; completes analysis on transportation data such as traffic volumes, speed, and crashes; and responds to resident requests. In this role, you’ll get involved in hands‑on work with daily maintenance, operations, and planning studies as well as in the reporting generated from that daily work. This unique position will give you a view into the full life cycle of business data and allow you to continually refine business processes. Your work will elevate the department’s responsiveness to the community and guide data-informed infrastructure decisions that improve the quality of life of Raleigh residents.

About You:

We’re looking for a self‑starter who thrives with a variety of tasks and interactions across groups. In this role, you’ll build relationships across the Transportation department and leverage strong active listening skills to understand diverse program needs. You will bring your attention to detail and curiosity to complete and validate analysis work and continually improve business processes. Your tech savvy and great communication skills will combine to improve the daily experience of both residents and staff by streamlining and speeding up responses to resident requests.

About Us:

The Business Intelligence unit manages and develops data and data‑based tools for programs across the Transportation department. The transportation field is changing rapidly with the exponential growth in data on how people move around the City and interact with transportation infrastructure. The Business Intelligence unit helps program managers identify and procure useful data, analyze data, track performance metrics, and leverage new technologies like computer vision. We also manage key business systems for the department to ensure quality data feeds dashboards and other analytical tools. These services support asset management, performance monitoring, response to resident requests, and the development and prioritization of capital transportation projects.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.

• Respond to Resident Requests: Provide excellent customer service to residents by intaking and managing resident requests. Develop efficient workflows for high volume requests and coordinate with program staff to complete analysis and provide responses. Work with program staff to incorporate infrastructure or policy recommendations resulting from resident requests into project plans and programs.
• Deliver High‑Quality Analysis: Conduct transportation studies in multiple platforms to respond to resident requests and meet program needs. Validate and synthesize results into clear, actionable insights for staff and program managers.
• Administer Business Systems: Configure the City’s asset management and project management systems to support program workflows. Meet with program staff to understand business needs and implement process improvements to meet those needs. Monitor requests, work orders, and projects in these systems to identify and address incomplete data and aging requests.
• Produce and Maintain Reports: Develop, update, and maintain reports and dashboards serving program needs from business system data. Design and maintain processes across systems to allow useful analytics and performance monitoring.

Typical Qualifications

Education and Experience:

Bachelor's Degree in Transportation Planning, Urban/Regional Planning, Transportation Engineering, or related field or related field; 5 to 7 years’ experience in transportation, urban or regional planning, transportation engineering, or related work

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.