Senior Business Services Analyst

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

EEO employer

Accommodations on request

Job summary

City of Raleigh North Carolina, through Raleigh Water, seeks a Sr. Business Services Analyst to lead the Fleet Program. You will guide a team managing over 1,100 vehicles and assets across water, wastewater, and stormwater operations, focusing on safety, reliability, and readiness to serve communities.

This role emphasizes strategic leadership, data-informed decision making, and collaboration with multiple departments to optimize fleet planning, procurement, maintenance, and technology platforms.

Qualifications

• Bachelor’s degree in Business or Public Administration or related field.
• 1–3 years’ experience in business analysis or related field.
• Equivalent combination of training and/or experience may be substituted.

Responsibilities

• Provide strategic leadership, direction, and oversight for Raleigh Water Fleet Program.
• Plan, organize, direct, and evaluate fleet operations, maintenance, replacement, and lifecycle management for 1,100+ assets.
• Supervise professional and technical staff, set performance expectations, mentor staff, and support development.
• Coordinate planning, procurement, replacement, and disposal of fleet assets.
• Establish replacement strategies using lifecycle cost, utilization data, and maintenance trends.
• Direct administration of fleet technology platforms including Geotab, telematics, and fuel management systems.

Skills

Strategic Planning & Program Dev

Staff Supervision & Leadership

Project Management

Fleet operations & asset mgmt

Policy Development & Process

Data Analysis & Performance Mgmt

Education

Bachelor’s Degree in Business/Public Administration

Tools

FASTER

Geotab

Job description

This is an exciting leadership opportunity within Raleigh Water to lead a Fleet Program that supports more than 1,100 vehicles and equipment assets used across water, wastewater and stormwater operations. The Sr. Business Services Analyst will guide the team responsible for keeping these resources safe, reliable and ready to support employees in serving our communities. This role oversees fleet planning, vehicle and equipment replacement, maintenance coordination, budgeting, technology and performance while working closely with teams across Raleigh Water and the City. The position will also help improve how we manage fleet resources by using data, technology and employee feedback to strengthen processes, solve problems and make thoughtful decisions that support our staff and the services they provide.

About You:

The ideal candidate is a collaborative and strategic leader with extensive experience managing complex fleet operations, supervising professional staff, and administering large operational and capital programs. You are comfortable balancing day-to-day operational demands with long-term planning and possess the ability to make sound decisions using data, financial analysis, and industry best practices.

You have demonstrated success leading organizational initiatives, implementing process improvements, and managing multiple priorities while maintaining exceptional customer service and accountability. Experience overseeing fleet replacement planning, vehicle procurement, maintenance operations, telematics platforms, and fleet performance analytics is highly desirable.

The successful candidate is an effective communicator who builds strong working relationships across departments and organizational levels. You are skilled at presenting technical information to executive leadership, facilitating collaboration among diverse stakeholders, and developing practical solutions to complex operational challenges.

You have experience developing and managing operating and capital budgets, establishing policies and internal controls, interpreting regulations, and ensuring compliance with organizational standards and audit requirements. A commitment to innovation, continuous improvement, employee development, and public service is essential.

This is an outstanding opportunity for an experienced fleet professional to lead a growing municipal fleet program that directly supports the delivery of essential public services while shaping the future of fleet operations, technology, and asset management for Raleigh Water.

About Us:

Raleigh Water is committed to providing safe, reliable and essential water, wastewater and stormwater services to the communities we serve. Our employees work across a wide range of roles and programs, bringing different skills and experiences together to support our customers and our community every day. The Fleet Program plays an important role in that work by helping ensure employees have safe and reliable vehicles and equipment to perform their jobs. Joining Raleigh Water means becoming part of a collaborative team that values service, continuous improvement and opportunities for employees to learn, grow and make a meaningful impact.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides strategic leadership, direction, and oversight for the Raleigh Water Fleet Program, ensuring efficient, safe, compliant, and cost-effective management of departmental fleet assets.

• Plans, organizes, directs, and evaluates all fleet operations, maintenance programs, replacement planning, and lifecycle management for a fleet exceeding 1,100 vehicles and equipment assets.

• Supervises professional and technical staff, including Senior Fleet Maintenance Specialists; establishes performance expectations, conducts evaluations, mentors staff, and supports employee development.

• Coordinates planning, specification development, procurement, acquisition, replacement, and disposal of fleet assets.

• Establishes fleet replacement strategies using lifecycle cost analysis, utilization data, maintenance trends, and operational requirements.

• Directs administration of fleet technology platforms including Geotab, telematics, key management, and fuel management systems.

Education and Experience:

Bachelor’s Degree in Business or Public Administration, or a related field; 1 to 3 years’ experience in business analysis, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Knowledge of:

• Fleet management principles and practices

• Lifecycle management

• Fleet Administration Software – FASTER, Geotab, etc.

• Contract administration and development

• Project management principles and practices

Skill in:

• Strategic Planning and Program Development

• Staff Supervision and Leadership

• Project Management and Implementation

• Fleet operations oversight and asset management

• Policy Development and Process Improvement

• Data Analysis, Reporting, and Performance Management

Ability to:

• Develop and implement strategic fleet plans aligned with organizational goals and needs

• Serve as a subject matter expert on fleet operations, asset management, vehicle lifecycle planning, and industry best practices

• Monitor fleet utilization, maintenance needs, replacement schedules, and resource allocation to optimize operational efficiency

• Manage fleet projects, initiatives, and process improvements

ADA and Other Requirements:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment and Physical Effort:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.