Transportation Account Specialist – Customer Advocate

Schneider; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Incentive pay program

Job summary

Schneider in Chicago, IL is seeking an Account Representative to support the Account Specialist Team within the Transportation Management division. This on-site role focuses on resolving issues, supporting customers and carriers, and building strong internal and external relationships.

The position operates Monday–Friday, 8:00 a.m. to 5:00 p.m. with starting wages from $19.60 to $24.50 per hour, and a benefits package including health, life, 401(k) with match, PTO and tuition reimbursement.

Qualifications

• High school diploma or GED.
• A minimum of 2 years of relevant work experience.
• Strong problem-solving skills.
• Strong customer service skills.
• Effective verbal and written communication skills.

Responsibilities

• Use third-party portals, send emails and make phone calls to assist with scheduling shipments.
• Reply to customer emails in a timely, courteous and accurate manner.
• Build and maintain strong relationships with key stakeholders.
• Solve problems for accounts by identifying root causes and implementing corrective actions.
• Ensure freight is classified correctly.
• Use reports, dashboards, tools and other technologies to meet customers’ needs.
• Oversee orders from beginning to end.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Schneider in Chicago, IL is seeking an Account Representative to support the Account Specialist Team within the Transportation Management division. This on-site role focuses on resolving issues, supporting customers and carriers, and building strong internal and external relationships.

The position operates Monday–Friday, 8:00 a.m. to 5:00 p.m. with starting wages from $19.60 to $24.50 per hour, and a benefits package including health, life, 401(k) with match, PTO and tuition reimbursement.