Senior Account Representative

Schneider National; Green Bay (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Incentive pay program

Tuition reimbursement

See full list of STM benefits

Job summary

Schneider National in Green Bay seeks a Senior Account Representative to support the Account Specialist Team within Schneider’s Transportation Management (STM) division. The role focuses on resolving issues, managing customer challenges and building strong internal and external relationships.

You will identify and solve problems for managed accounts, coordinate shipments, handle high-volume emails and participate in business reviews with key accounts.

Qualifications

• High school diploma or GED is required.
• At least two years of relevant work experience.
• Able to work on-site at Schneider facility.
• Strong problem-solving skills.
• Exceptional customer service skills.
• Effective verbal and written communication.

Responsibilities

• Identify, address and solve problems for managed accounts.
• Coordinate and schedule appointments for assigned shipments.
• Manage high-volume email communications.
• Help customers classify freight.
• Participate in regular business reviews with key accounts.
• Utilize a variety of reports, dashboards, tools and technology.

Skills

Problem solving

Customer service

Verbal and written communication

Education

High school diploma or GED

Job description

Job overview:

Schneider is seeking a Senior Account Representative in Green Bay to assist the Account Specialist Team within Schneider’s Transportation Management (STM) division. The Senior Account Representative will resolve issues, manage customer challenges and develop strong internal and external relationships.

Responsibilities:

• Identify, address and solve problems for managed accounts.
• Coordinate and schedule appointments for assigned shipments.
• Manage high-volume email communications.
• Help customers classify freight.
• Participate in regular business reviews with key accounts.
• Utilize a variety of reports, dashboards, tools and technology.

Skills and qualifications:

• High school diploma or GED.
• At least two years of relevant work experience.
• Able to work on-site at a Schneider facility.
• Strong problem-solving skills.
• Exceptional customer service skills.
• Effective verbal and written communication skills.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of STM benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.