Account Specialist

Schneider National; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company 401(k)

Paid time off

Paid holidays

Tuition reimbursement

Incentive pay

Job summary

Schneider National in Green Bay, WI is seeking an Account Representative to support the Account Specialist Team within Schneider’s Transportation Management division. You will resolve issues, manage customer challenges and develop strong internal and external relationships.

This on-site role requires effective verbal and written communication, problem-solving abilities, and a willingness to collaborate with customers and colleagues to keep shipments moving smoothly.

Qualifications

• High school diploma or GED required.
• At least two years of relevant work experience.
• On-site Schneider facility work acceptable.
• Strong problem-solving skills.
• Excellent customer service and communication abilities.

Responsibilities

• Identify and address problems for managed accounts.
• Coordinate and schedule shipments.
• Manage high-volume email communications.
• Assist customers with freight classification.
• Participate in business reviews with key accounts.
• Utilize reports and tools to support accounts.

Skills

Customer service

Problem solving

Verbal communication

Written communication

On-site work

Two years experience

Attention to detail

Education

High school diploma or GED

Job description

Job overview

Schneider is seeking a Account Representative in Green Bay, WI to assist the Account Specialist Team within Schneider’s Transportation Management (STM) division. The Account Representative will resolve issues, manage customer challenges and develop strong internal and external relationships.

Responsibilities

• Identify, address and solve problems for managed accounts.
• Coordinate and schedule appointments for assigned shipments.
• Manage high-volume email communications.
• Help customers classify freight.
• Participate in regular business reviews with key accounts.
• Utilize a variety of reports, dashboards, tools and technology.

Skills and qualifications

• High school diploma or GED.
• At least two years of relevant work experience.
• Able to work on-site at a Schneider facility.
• Strong problem-solving skills.
• Exceptional customer service skills.
• Effective verbal and written communication skills.

Pay and benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of STM benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.