Transition Program Lead - Army TAP Center Manager

CALIBRE Systems, Inc.; Fort Drum (NY); Presencial; USD 36 000 - 52 000; Tempo integral

Resumo da oferta

CALIBRE Systems, Inc. seeks a Contract Installation Manager to lead Army Transition Assistance Program operations at Fort Drum, overseeing TAP services and serving as the primary contractor point of contact for Government and command stakeholders.

The role requires strong leadership, customer service, organizational and stakeholder engagement skills to ensure high-quality transition services and compliance with Army TAP requirements.

Qualificações

• Strong leadership, customer service, organizational, and stakeholder engagement skills.
• Experience overseeing TAP operations at a military installation.
• Ability to supervise staff and coordinate with Government personnel and stakeholders.

Responsabilidades

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Conhecimentos

Leadership

Customer service

Organizational skills

Stakeholder engagement

Descrição da oferta de emprego

CALIBRE Systems, Inc. seeks a Contract Installation Manager to lead Army Transition Assistance Program operations at Fort Drum, overseeing TAP services and serving as the primary contractor point of contact for Government and command stakeholders.

The role requires strong leadership, customer service, organizational and stakeholder engagement skills to ensure high-quality transition services and compliance with Army TAP requirements.