TAP Installation Manager: Army Transition Services Lead

Caliber Systems Inc.; California (MO); Hybrid; USD 39,000 - 56,000; Full time

Job summary

CALIBRE, an employee-owned solutions provider, seeks a Contract Installation Manager to lead Army TAP operations at an assigned installation. You will supervise staff, manage performance, and ensure high-quality transition services for Soldiers preparing for civilian life.

The role requires strong leadership, stakeholder engagement, and program management skills, with emphasis on meeting Army TAP policies and contract standards. This is a full-time, on-site position with an hourly rate of $34.58.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of two years' experience with Army Transition Assistance Program (TAP) in career counseling, transition assistance, workforce development, or related field.
• Experience coordinating schedules, personnel, stakeholder activities, and customer-facing operations.
• Experience supporting program execution, service delivery, and operational management activities.
• Demonstrated ability to monitor performance, identify issues, and implement corrective actions.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Organizational skills

Team coordination

Customer service

Stakeholder engagement

Communication

Performance analysis

Scheduling/records

Facilitation & counseling

Multi-tasking

MS Office

Security/CAC access

Education

Bachelor's degree

Job description

CALIBRE, an employee-owned solutions provider, seeks a Contract Installation Manager to lead Army TAP operations at an assigned installation. You will supervise staff, manage performance, and ensure high-quality transition services for Soldiers preparing for civilian life.

The role requires strong leadership, stakeholder engagement, and program management skills, with emphasis on meeting Army TAP policies and contract standards. This is a full-time, on-site position with an hourly rate of $34.58.