Transition Assistance Program Clerk

Akicita Cyber; Clearfield (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Akicita Cyber is seeking a Program Clerk to assist service members through the Transition Assistance Program (TAP) at Hill Air Force Base, Utah. The role involves managing schedules, performing data entry, and providing customer service for transitioning service members.

Candidates should have previous administrative experience in military or federal environments, familiarity with TAP, and the ability to work in fast-paced settings while providing support to diverse populations.

Qualifications

• Prior administrative experience in a military, federal government, or equivalent corporate environment.
• Familiarity with the Transition Assistance Program (TAP) or other military family support programs.
• Experience supporting scheduling or data management in a customer-facing setting.

Responsibilities

• Schedule TAP courses and workshops for separating service members.
• Perform accurate data entry and maintain program records.
• Provide front-desk customer service for service members and families.
• Draft and manage professional correspondence and schedules.
• Set up and manage virtual classroom environments.
• Monitor and update tracking systems for participant progress.
• Execute mission-essential administrative duties remotely.

Skills

Administrative experience

Familiarity with TAP or military support programs

Scheduling and data management

Customer service

Comfort in fast-paced environments

Job description

Program Clerk – Transition Assistance Program

Akicita Federal is hiring a Program Clerk to support separating and retiring service members through the Transition Assistance Program (TAP) at the Military & Family Readiness Center, Hill Air Force Base, Utah. In this role, you will be the administrative backbone of a program that helps service members successfully navigate one of the most significant transitions of their lives. You will keep scheduling, data, and front‑desk operations running smoothly so counselors and instructors can focus on delivering mission‑critical support.

Responsibilities

• Schedule TAP courses and workshops for separating and retiring service members, coordinating calendars across staff and participants to ensure timely enrollment and attendance.
• Perform accurate data entry and maintain program records to track course completion and compliance for all participants.
• Provide front‑desk customer service as the first point of contact for service members and their families visiting the M&FRC, directing inquiries and creating a welcoming environment.
• Draft, format, and manage professional correspondence, spreadsheets, and calendar schedules in accordance with Air Force writing standards.
• Set up and manage virtual classroom environments through Microsoft Teams to support both in‑person and remote course delivery.
• Monitor and update tracking systems to ensure accurate, up‑to‑date records of participant progress and program milestones.
• Execute mission‑essential administrative duties remotely as directed during base closures, elevated health protection conditions, or severe weather events.

Qualifications

• Prior administrative experience in a military, federal government, or equivalent corporate environment.
• Familiarity with the Transition Assistance Program (TAP) or other military family support programs.
• Experience supporting scheduling or data management in a high‑volume, customer‑facing setting.
• Comfort working in a fast‑paced environment serving a diverse population of active‑duty service members and their families.
• Prior experience on or around a military installation, with working knowledge of installation access procedures and base culture.

Equal Opportunity Employer

Akicita Federal is an equal‑opportunity / affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Akicita Federal complies with the Indian Preference provisions of the Indian Self‑Determination and Education Assistance Act (P.L. 93-638) where applicable.