TAP Clerk: Scheduling & Front Desk Admin

NITELINES USA, INC; Clearfield (UT); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Vacation

Sick leave

Federal holidays (12)

401K

Healthcare benefits

Job summary

NITELINES USA, INC. seeks a Transition Assistance Program (TAP) Clerk in Utah to handle administrative tasks, scheduling, and workshop coordination for service members transitioning from the military.

The role requires adept use of Word, Excel, Outlook, and Teams, with strong customer service and communication skills. Responsibilities include managing TAP appointments, classroom setup, and attendance verification, while maintaining confidentiality and following Air Force procedures.

Qualifications

• Minimum six months of administrative, scheduling, or data entry experience in a military or federal environment.
• Proficient with Word, Excel, and Outlook to produce correspondence, update spreadsheets, and manage calendars.
• Ability to produce written materials with proper grammar and Air Force standards.
• Tech ability to setup virtual classrooms via Microsoft Teams.
• Basic understanding of military protocol and Air Force/DAF terminology.
• Excellent customer service and ability to work with diverse clientele while respecting hierarchy.
• Strong oral and written communication skills.
• Must pass a federal background check to obtain CAC access.

Responsibilities

• Contact service members within 24-18 months of separation to schedule TAP requirements.
• Serve as primary TAP appointment scheduler in AFFIRST and Outlook calendars.
• Provide live phone coverage during business hours; handle voicemails within 2 hours.
• Monitor TAP inbox and respond or escalate inquiries within one business day.
• Channel inappropriate/abnormal customer behavior within two hours.
• Manage TAP workshop lifecycle in AFFIRST and TAP Events systems.
• Assemble and maintain TAP materials folders and inventory.
• Distribute email reminders 5 business days before TAP class.
• Provide service members with vMET or DD Form 2648 from milConnect on request.
• Ensure classroom setup 30 minutes before start and verify AV/IT assets.
• Issue and recover government computers; log daily accountability.
• Verify attendance twice daily and update AFFIRST rosters within 3 business days.
• Notify leadership within 60 minutes of an unexcused absence.
• Organize TAP materials in a professional, mission-ready state.

Skills

Administrative experience

Scheduling

Data entry

Customer service

Communication skills

Tools

Word

Excel

Outlook

Microsoft Teams

Job description

NITELINES USA, INC. seeks a Transition Assistance Program (TAP) Clerk in Utah to handle administrative tasks, scheduling, and workshop coordination for service members transitioning from the military.

The role requires adept use of Word, Excel, Outlook, and Teams, with strong customer service and communication skills. Responsibilities include managing TAP appointments, classroom setup, and attendance verification, while maintaining confidentiality and following Air Force procedures.