TAP Administrative Support Specialist

adcmanagementservices; Clearfield (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

ADC Management Services Inc. at Hill AFB, Utah, is seeking a Transition Assistance Program Clerk to provide administrative, scheduling, customer service, and classroom support for the Air Force TAP.

You will assist service members preparing for separation or retirement and act as a front desk resource. Responsibilities include scheduling TAP appointments, coordinating workshops, maintaining calendars, handling inquiries by phone and email, and ensuring accurate records in government systems

Qualifications

• Minimum six months of administrative, scheduling, customer service, or data entry experience.
• Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Outstanding customer service skills and the ability to interact professionally with a diverse customer base.
• Basic knowledge of Air Force or military terminology is preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Schedule TAP appointments and maintain calendars using Outlook and AFFIRST.
• Contact eligible service members to schedule TAP services and document communications.
• Answer calls, respond to emails, and provide front desk customer service.
• Monitor organizational emails and respond to inquiries promptly.
• Coordinate TAP workshops, scheduling, attendance tracking, and materials.
• Prepare classrooms, verify audiovisual equipment, and support virtual training via Teams.
• Maintain records in government tracking systems.
• Assist customers with TAP forms and documentation.
• Track government-issued classroom equipment.
• Protect sensitive information and maintain confidentiality.
• Support EFAC operations when required.
• Perform other administrative duties for the Military & Family Readiness Center.

Skills

Administrative experience

Scheduling

Customer service

Data entry

Attention to detail

Communication

Confidentiality

Military terminology

Tools

AFFIRST system

Microsoft Word

Excel

Outlook

Microsoft Teams

Job description

ADC Management Services Inc. at Hill AFB, Utah, is seeking a Transition Assistance Program Clerk to provide administrative, scheduling, customer service, and classroom support for the Air Force TAP.

You will assist service members preparing for separation or retirement and act as a front desk resource. Responsibilities include scheduling TAP appointments, coordinating workshops, maintaining calendars, handling inquiries by phone and email, and ensuring accurate records in government systems