Transition Assistance Program Clerk

adcmanagementservices; Clearfield (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

ADC Management Services Inc. at Hill AFB, Utah, is seeking a Transition Assistance Program Clerk to provide administrative, scheduling, customer service, and classroom support for the Air Force TAP.

You will assist service members preparing for separation or retirement and act as a front desk resource. Responsibilities include scheduling TAP appointments, coordinating workshops, maintaining calendars, handling inquiries by phone and email, and ensuring accurate records in government systems

Qualifications

• Minimum six months of administrative, scheduling, customer service, or data entry experience.
• Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Outstanding customer service skills and the ability to interact professionally with a diverse customer base.
• Basic knowledge of Air Force or military terminology is preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Schedule TAP appointments and maintain calendars using Outlook and AFFIRST.
• Contact eligible service members to schedule TAP services and document communications.
• Answer calls, respond to emails, and provide front desk customer service.
• Monitor organizational emails and respond to inquiries promptly.
• Coordinate TAP workshops, scheduling, attendance tracking, and materials.
• Prepare classrooms, verify audiovisual equipment, and support virtual training via Teams.
• Maintain records in government tracking systems.
• Assist customers with TAP forms and documentation.
• Track government-issued classroom equipment.
• Protect sensitive information and maintain confidentiality.
• Support EFAC operations when required.
• Perform other administrative duties for the Military & Family Readiness Center.

Skills

Administrative experience

Scheduling

Customer service

Data entry

Attention to detail

Communication

Confidentiality

Military terminology

Tools

AFFIRST system

Microsoft Word

Excel

Outlook

Microsoft Teams

Job description

Transition Assistance Program Clerk

Location: Hill AFB, Utah
Organization: Military & Family Readiness Center (M&FRC)

About the Role

We are seeking a professional and customer-focused Transition Assistance Program Clerk to support the Air Force Transition Assistance Program (TAP). This position provides administrative, scheduling, customer service, and classroom support to assist service members as they prepare for separation or retirement from military service.

Key Responsibilities

• Schedule TAP appointments and maintain calendars using Outlook and the AFFIRST system.
• Contact eligible service members to schedule required TAP services and document all communication.
• Answer incoming telephone calls, respond to emails, and provide exceptional front desk customer service.
• Monitor organizational email inboxes and ensure timely responses to customer inquiries.
• Coordinate and manage TAP workshops, including scheduling, attendance tracking, classroom setup, and distribution of training materials.
• Prepare classrooms, verify audiovisual equipment functionality, and support virtual training through Microsoft Teams.
• Maintain accurate records and data in government tracking systems.
• Assist customers with TAP-related forms and provide requested documentation.
• Track and account for government‑issued classroom equipment.
• Protect sensitive information and maintain confidentiality in accordance with federal privacy requirements.
• Support Emergency Family Assistance Center (EFAC) operations when required.
• Perform other administrative and clerical duties in support of the Military & Family Readiness Center.

Qualifications

• Minimum of six (6) months of administrative, scheduling, customer service, or data entry experience, preferably in a military, federal, or comparable professional environment.
• Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams.
• Strong organizational skills with excellent attention to detail.
• Excellent written and verbal communication skills, including proper grammar, spelling, and professional correspondence.
• Outstanding customer service skills and the ability to interact professionally with a diverse customer base.
• Basic knowledge of Air Force or military terminology and military customs and courtesies is preferred.
• Ability to handle confidential information with discretion.
• Must be able to successfully pass and maintain a favorable federal background investigation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADC Management Services Inc. is an Equal Opportunity Employer