Transition Assistance Program (TAP) Clerk

Colorado Network Staffing; Westminster (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Colorado Network Staffing is seeking a TAP Clerk to provide administrative and customer service support for transitioning service members. The TAP Clerk serves as the first point of contact for service members, ensuring they receive accurate information, timely scheduling, and administrative support throughout the Transition Assistance Program.

The ideal candidate is organized, professional, and committed to providing exceptional customer service while maintaining confidentiality and DoD policy

Qualifications

• High school diploma or GED required.
• Minimum of two years of administrative, clerical, or customer service experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Provide administrative support for the daily operation of the TAP.
• Schedule mandatory TAP workshops, briefings, and counseling appointments.
• Maintain participant records (electronic and hard copy) per requirements.
• Prepare participant packets, materials, and training documentation.
• Verify eligibility and ensure all enrollment documents are complete.

Skills

Organizational skills

Time management

Verbal communication

Written communication

MS Office

Education

High school diploma or GED

Associate degree in Business Administration

Tools

Microsoft Office

Job description

Position Summary

Colorado Network Staffing (CNS) is seeking a detail-oriented and customer-focused Transition Assistance Program (TAP) Clerk to provide administrative and customer service support for military personnel transitioning from active duty to civilian life. The TAP Clerk serves as the first point of contact for service members, ensuring they receive accurate information, timely scheduling, and administrative support throughout the Transition Assistance Program. The ideal candidate is organized, professional, and committed to providing exceptional customer service while maintaining compliance with Department of Defense (DoD) policies, program requirements, and confidentiality standards.

Essential Functions

Administrative Support

• Provide administrative support for the daily operation of the Transition Assistance Program (TAP).
• Schedule service members for mandatory TAP workshops, briefings, and counseling appointments.
• Maintain electronic and hard-copy participant records in accordance with program requirements.
• Prepare participant packets, informational materials, and training documentation.
• Verify participant eligibility and ensure all required documentation is complete before enrollment.
• Monitor attendance records and update program databases accurately and timely.
• Assist with data entry, filing, scanning, and document management.

Customer Service & Program Support

• Serve as the primary point of contact for transitioning service members, veterans, spouses, and eligible participants.
• Respond to inquiries regarding TAP services, eligibility, scheduling, and program requirements.
• Provide professional customer service both in person and over the telephone.
• Coordinate with installation personnel, military units, and partner agencies to support participant scheduling and program delivery.
• Assist instructors and facilitators with classroom setup and participant check-in.
• Ensure participants receive required materials and complete all program documentation.

Compliance & Record Management

• Maintain confidential personnel information in accordance with Privacy Act and DoD regulations.
• Ensure participant records are complete, accurate, and compliant with applicable policies.
• Prepare routine reports and assist with program metrics and performance tracking.
• Support internal audits and quality assurance reviews.
• Maintain office files, training records, and program documentation.

Office Operations

• Coordinate office correspondence, calendars, and appointment scheduling.
• Order and maintain office and classroom supplies.
• Assist with meeting preparation and administrative projects.
• Support special events, workshops, and outreach activities related to TAP services.
• Perform other administrative duties as assigned.

Qualifications

Required Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of administrative, clerical, or customer service experience.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience maintaining confidential records with a high degree of accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications

• Experience supporting military personnel, veterans, or Department of Defense programs.
• Knowledge of the Transition Assistance Program (TAP) or military personnel processes.
• Experience working in a government or military administrative environment.
• Familiarity with military terminology and organizational structure.
• Associate degree in Business Administration, Office Administration, or a related field.

Key Competencies

• Customer Service Excellence
• Administrative Support
• Organization and Time Management
• Attention to Detail
• Communication Skills
• Record Management
• Confidentiality and Professionalism
• Problem Solving
• Collaboration and Teamwork
• Adaptability

Work Environment

This position operates in a professional office environment located on a military installation. The role routinely uses computers, telephones, printers, scanners, and other standard office equipment. Frequent interaction with military personnel, government employees, and community partners is expected.

Physical Demands

This position is primarily sedentary and requires extended periods of sitting, typing, and telephone communication. Occasional standing, walking, bending, and lifting of office materials weighing up to 25 pounds may be required.

Position Type / Expected Hours of Work

This is a full-time position. Standard work hours are Monday through Friday during normal business hours. Occasional schedule adjustments may be required to support workshops, training events, or mission requirements.

Travel

Minimal local travel may be required to support program meetings, outreach events, or training activities.

Work Authorization / Security Clearance

• Must be authorized to work in the United States.
• Ability to successfully pass a federal background investigation.
• Must be eligible to obtain and maintain installation access as required by the contract.

Equal Employment Opportunity Statement

Colorado Network Staffing (CNS) is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

Other Duties

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with the position. Duties and responsibilities may be modified or assigned as business needs evolve.