Transition and Engagement Coordinator

University of Nebraska at Omaha; Omaha (NE); On-site; USD 47,000 - 52,000; Full time

Job summary

University of Nebraska at Omaha seeks a Transition and Engagement Coordinator to support adult and contemporary learners throughout their educational journey. You will be a primary contact for prospective, new, and current students, ensuring a welcoming and responsive experience mirroring DCS values.

The role includes coordinating onboarding, orientation, communications, and learner engagement, plus collaborating with academic advisors to provide coordinated student support and workflow

Qualifications

• Bachelor’s degree required.
• 2-3 years of progressively responsible experience in customer service, student support, or program coordination.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide high-touch support to prospective, newly admitted, returning, and current students.
• Coordinate onboarding, orientation, communication, and learner engagement.
• Coordinate front-line student support, inquiries, scheduling, and communications.
• Support events and engagement activities and help with program coordination.
• Maintain accurate records and reporting related to student interactions and engagement.

Skills

Customer service

Student support

Program coordination

Communication

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

UNO is Nebraska's public metropolitan research university - auniversity with strong academic values, diverse programs andlearning opportunities, and significant relationships with ourcommunity that facilitate engaged teaching and research.

Transition and Engagement Coordinator

The University of Nebraska at Omaha is an Equal OpportunityEmployer, committed to preventing and eliminating discriminationagainst employees and prospective employees based on race, color,ethnicity, national origin, sex, pregnancy, sexual orientation,gender identity, religion, disability, age, genetic information,veteran status, marital status, and/or political affiliation. TheUniversity of Nebraska at Omaha does not condone or toleratediscrimination. In support of this policy, the University hasimplemented employment programs to recruit, employ, and promotequalified individuals based solely on their knowledge, skills,abilities and talents. These factors, along with our commitment torecruit, assess and select all candidates/employees usingjob-related criteria, ensure fairness, equal evaluation, andtreatment in our selection decisions and processes.

GENERAL REQUISITION INFORMATION

The University of Nebraska does not discriminate based on race,color, ethnicity, national origin, sex, pregnancy, sexualorientation, gender identity, religion, disability, age, geneticinformation, veteran status, marital status, and/or politicalaffiliation in its education programs or activities, includingadmissions and employment. The University prohibits any form ofretaliation taken against anyone for reporting discrimination,harassment, or retaliation for otherwise engaging in protectedactivity. Read the full statement.

Job Title

Transition and Engagement Coordinator

Job Grade

AS21S

Division

Academic Affairs

College/Dept

Programs

Department

Division of Continuing Studies

Requisition Number

2026-00330

FTE (full-time equivalency)

100.00

Work Schedule

Monday - Friday 8:00 a.m. - 5:00 p.m.; occasional evenings andweekends

Does the position provide the opportunity to workRemotely/Telecommuting?

No remote/telecommute opportunity

Appointment Term

12- 12/12 months

Is this position essential personnel according to the inclementweather policy?

No

Pay Information

47,000-52,000

Pay Schedule

Annually

FLSA Designation

Exempt

Position Summary

The Transition and Engagement Coordinator serves as a key member ofthe Division of Continuing Studies ( DCS ) student support team,providing high-touch, learner-centered services that help adult andcontemporary learners successfully navigate their educationaljourney. As a primary point of contact for prospective, newlyadmitted, and current students, this position helps create awelcoming, responsive, and supportive experience that reflects themission and values of DCS .

The Transition and Engagement Coordinator supports studenttransition, onboarding, orientation, communication, and engagementefforts while collaborating closely with academic advisors andcampus partners to ensure coordinated support throughout thestudent lifecycle. This position develops and maintainslearner-facing communications, resources, and experiences;coordinates front-line student support services; assists withevents and engagement initiatives; and contributes to continuousimprovement efforts that enhance the student experience.

Through frequent interaction with learners and analysis of studentquestions, needs, and engagement patterns, the Transition andEngagement Coordinator identifies opportunities to improveprocesses, communication, and support services.

The successful candidate is organized, proactive, andservice-oriented, with strong communication, relationship-building,and problem-solving skills, and a commitment to advancing studentsuccess, persistence, engagement, and satisfaction.

Job Duties

Student Transition & Success Support

• Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate universityprocesses and academic pathways. Serve as a primary point ofcontact for learner questions and concerns, helping studentsunderstand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academicadvisors and campus partners to ensure students receive timely,accurate, and coordinated support throughout their educationaljourney.

Percentage Of Time 35

Essential Function: Yes

Orientation, Communication, & Learner Engagement

• Coordinate and enhance onboarding, orientation, communication, andengagement efforts that support student success and connection to DCS . Develop, maintain, and improve learner-facing content,communications, and resources across multiple platforms. Usestudent feedback, engagement trends, and available data to identifyopportunities to improve communication, increase studentengagement, and create more seamless learner experiences.

Percentage Of Time 35

Essential Function: Yes

Student Experience Operations & Coordination

• Coordinate front-line student support services, including virtualand in-person inquiries, scheduling processes, and learnercommunications. Assist with planning and implementation of events,programs, and engagement activities that support recruitment,onboarding, persistence, and community building. Maintain accuraterecords and reporting related to student interactions,communications, and engagement efforts while identifyingopportunities for process improvement.

Percentage Of Time 20

Essential Function: Yes

Departmental Support & Campus Engagement

• Contribute to division initiatives, projects, strategic planningefforts, and campus collaborations that support the mission of DCS. Participate in departmental and university activities, representthe needs of adult and contemporary learners, and supportcontinuous improvement efforts that enhance the student experienceand operational effectiveness of the division.

Percentage Of Time 10

Essential Function: Yes

Required and Preferred Qualifications

Required Education

• Bachelor’s degree.

Required Experience

• 2-3 years of progressively responsible experience in customerservice, student support, or program coordination.
• Demonstratedproficiency utilizing Microsoft Office applications.

Required License/Certification

• NA

Required Additional Qualifications:

• NA

Preferred Education

• NA

Preferred Experience

• Experience working in higher education, including working withadult, online, and/or transfer students.
• Experience coordinatingorientation or onboarding, developing communications for students,and interpreting data.

Compliance Requirements

• Credit Check No
• Motor Vehicle Licensing Validity Check No
• Pre-employment Physical Request and Assessment No
• Drug Screen No

Supplemental Question

1. * What is the highest level of education you have attained?
   • none
   • High School Diploma/GED
   • Associates Degree
   • Bachelors Degree
   • Master's Degree
   • Doctorate (PhD, MD,EdD, JD etc)
2. * How many years of experience do you have in customer service,student support, or program coordination?
   • None
   • 1
   • 2
   • 3
   • 4
   • 5+

Applicant Documents

Required Documents

1. Resume
2. Cover Letter