Financial Support Counselor

University of Nebraska at Omaha; Omaha (NE); On-site; USD 36,000 - 49,000; Full time

Job summary

University of Nebraska at Omaha seeks a Financial Support Counselor to provide exceptional financial aid guidance to students and families. You will counsel on aid eligibility, costs, and planning via appointments, calls, and front desk interactions, while supporting outreach and literacy efforts.

The role involves PJ paperwork, award processing, and coordinating with PeopleSoft systems. Qualifications include an Associate’s degree and at least one year in financial aid, higher education, or

Qualifications

• Associate’s degree or equivalent.
• One year of financial aid, or one year related experience in higher education, or one year experience in customer service.
• Credit Check: Yes
• No remote/telecommute opportunity

Responsibilities

• Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.
• Provide day-to-day customer service support via phone, front counter, email, social media and face-to-face advising.
• Calculate and certify aid, and process fall/spring/summer awarding.
• Screen Professional Judgment (PJ) paperwork and prepare files for PJ committee discussions.

Skills

Customer service

Communication

Education

Associate’s degree

Job description

UNO is Nebraska's public metropolitan research university - a university with strong academic values, diverse programs and learning opportunities, and significant relationships with our community that facilitate engaged teaching and research.

Financial Support Counselor

Financial Support Counselor

Requisition Details

Job Title: Financial Support Counselor

Job Grade: AS15H

Division: Institutional Effectiveness and Student Success

College/Dept: Financial Support and Scholarship

Department: FS&S

Requisition Number: 2026-00283

FTE (full-time equivalency): 100.00

Work Schedule: M-F, 8 A.M - 5 P.M., but may vary

Does the position provide the opportunity to work Remotely/Telecommuting?: No remote/telecommute opportunity

Appointment Term: 12- 12/12 months

Is this position essential personnel according to the inclement weather policy?: No

Pay Information: $42,600

Pay Schedule: Hourly

FLSA Designation: Non-Exempt

Position Summary

The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations.

Job Duties

Financial aid counseling

Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.

Percentage Of Time: 40

Essential Function: Yes

Processing administrative tasks

Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT, intercampus, study abroad, aviation, and Vocational Rehabilitation.

Percentage Of Time: 20

Essential Function: Yes

Calculation and certification of aid

Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.

Percentage Of Time: 20

Essential Function: Yes

Screen Professional Judgment paperwork

Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary.

Percentage Of Time: 10

Essential Function: Yes

Outreach activities

Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

Percentage Of Time: 10

Essential Function: Yes

Required and Preferred Qualifications

Required Education

Associate’s degree or equivalent

Required Experience

One year of financial aid, or one year related experience in higher education, or one year experience in customer service.

Required License/Certification

NA

Required Additional Qualifications

NA

Preferred Education

NA

Preferred Experience

Preferred License/Certification

Preferred Additional Qualifications

Compliance Requirements

Credit Check: Yes

Motor Vehicle Licensing Validity Check: No

Pre-employment Physical Request and Assessment: No

Drug Screen: No

Supplemental Question

Required fields are indicated with an asterisk (*)

1. * What is the highest level of education you have attained?
   • none
   • High School Diploma/GED
   • Associates Degree
   • Bachelors Degree
   • Master's Degree
   • Doctorate (PhD, MD, EdD, JD etc)
2. * Do you have at least one year of experience in customer service, financial aid, or higher education?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

No optional documents provided.