Transition and Engagement Coordinator

University Of Nebraska Omaha; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Nebraska - Omaha is seeking a Transition and Engagement Coordinator to provide high-touch support to adult and contemporary learners, guiding them from inquiry through enrollment and persistence.

The role involves coordinating onboarding, orientation, communications, and engagement activities, developing learner-facing content, and running front-line inquiries both virtually and in person.

Qualifications

• Bachelor's degree required with 2–3 years in customer service, student support, or program coordination.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide high-touch support to prospective, admitted, returning, and current students.
• Coordinate onboarding, orientation, and engagement efforts for Continuing Studies students.
• Develop learner-facing content and communications across multiple platforms.
• Manage front-line student inquiries, scheduling, and resource provision.
• Plan events and engagement activities to support recruitment, onboarding, persistence, and community building.
• Analyze feedback and engagement trends to improve processes.

Skills

Customer service

Student support

Program coordination

Communication skills

Event planning

Data reporting

Education

Bachelor's degree

Job description

University of Nebraska - Omaha is hiring a Transition and Engagement Coordinator to give adult and contemporary learners high-touch support from first inquiry through enrollment and persistence. The coordinator is a primary contact for prospective, newly admitted, and current students in the Division of Continuing Studies and works alongside academic advisors and campus partners. Orientation, onboarding, learner communications, and engagement events all fall within the role.

Highlights

• Provide high-touch support to prospective, newly admitted, returning, and current students
• Coordinate onboarding, orientation, communication, and engagement efforts for Continuing Studies students
• Develop learner-facing content, communications, and resources across multiple platforms
• Run front-line student support, including virtual and in-person inquiries and scheduling
• Plan events and engagement activities that support recruitment, onboarding, persistence, and community building
• Analyze student feedback and engagement trends to improve processes and communication
• Maintain records and reporting on student interactions and engagement
• Hold a bachelor's degree plus 2-3 years of progressively responsible experience in customer service, student support, or program coordination
• Work on-site Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evenings and weekends and no remote option