Transit Support Agent — Real-Time Ops & Helpdesk

Via; Louisiana (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Via is seeking a Customer Support Agent to serve as the human link between our technology and riders, drivers, and the broader operations team. You will help thousands of riders daily, handling phone and email inquiries and scheduling rides to ensure a seamless customer experience.

We seek empathetic, tech-savvy candidates who thrive in a fast-paced environment, communicate clearly, and own the outcome of issues.

Qualifications

• Strong communication skills for customer support.
• Ability to learn new software quickly.
• Willingness to work flexible hours including outside standard hours.

Responsibilities

• Proactively manage daily operations with real-time input from drivers, riders, and the Operations team.
• Schedule and book rides for passengers, ensuring smooth, efficient experience.
• Provide prompt support to drivers and passengers via phone and email.
• Triate live issues and prioritize customer satisfaction to resolve problems.

Skills

Empathetic communication

Tech savvy

Calm under pressure

Fast-paced environment

Team player

Ownership mentality

Flexible scheduling

Job description

Via is seeking a Customer Support Agent to serve as the human link between our technology and riders, drivers, and the broader operations team. You will help thousands of riders daily, handling phone and email inquiries and scheduling rides to ensure a seamless customer experience.

We seek empathetic, tech-savvy candidates who thrive in a fast-paced environment, communicate clearly, and own the outcome of issues.