Transit Service Writer

Eagle County Government; Vail (CO); On-site; USD 85,130,000 - 119,172,000; Full time

Benefits offered by this job

Employee housing

Free bus pass and more

Tuition reimbursement

Colorado Mountain College classes

Job summary

Eagle County Government is seeking a Transit Service Writer to bridge Fleet Services and Core Transit for vehicle maintenance and repair needs. You will be the primary contact ensuring smooth communication, scheduling, and cost tracking to keep local transit running safely.

The role emphasizes strong technical communication, proficiency in fleet software, and commitment to safety. Flexible arrangements and employee housing are highlighted alongside robust county benefits.

Qualifications

• Minimum of 3 years of experience in an automotive repair facility or service advisor/writer role (or an equivalent combination of education, training, and experience).
• Valid driver’s license with a satisfactory motor vehicle record. Technical communication: translate non-technical driver descriptions into accurate, clear technical language for mechanics and supervisors.
• Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.

Responsibilities

• Core Transit Liaison (30%): Act as the main point of contact between Fleet Services and Core Transit personnel regarding vehicle maintenance, repair scheduling, and operational priorities.
• Work Order & Software Management (30%): Utilize FASTER fleet management software to schedule service appointments, create and process work orders, track job progress, calculate charges, and process payments.
• Technical Communication (20%): Convey critical details regarding repair scopes, costs, and parts requirements directly to the Transit Supervisor.
• Customer Relations & Grievance Resolution (15%): Address customer questions throughout the repair process, contact departments promptly regarding additional necessary work or extra costs, and manage complaints, returns, and service grievances with tact.
• Light Maintenance & Diagnostics (10%): Perform occasional light repairs or initial diagnostic evaluations while maintaining 100% adherence to safety procedures and county standards.

Skills

Automotive repair

Customer communication

Workflow management

Computer skills

Tools

FASTER fleet management software

New World Systems

Job description

Are you a knowledgeable automotive or fleet service professional who excels at technical workflow management, customer communication, and shop organization? Eagle County Government is seeking a dedicated Transit Service Writer to serve as the liaison between Fleet Services and Core Transit regarding their vehicle maintenance and repair needs.

In this pivotal role, your daily work directly keeps local public transportation moving safely throughout the Eagle River Valley. If you thrive in a fast-paced environment where your mechanical understanding and organizational skills directly impact local transit, we want you on our team!

Salary range: $29.71 – $41.59

Schedule: Mon-Fri, 8am–5pm. Flexible work arrangements may be available.

Employee housing is available!

What You’ll Do

As our Transit Service Writer, you will streamline communication and service delivery across our fleet:

• Core Transit Liaison (30%): Act as the main point of contact between Fleet Services and Core Transit personnel regarding vehicle maintenance, repair scheduling, and operational priorities.
• Work Order & Software Management (30%): Utilize FASTER fleet management software to schedule service appointments, create and process work orders, track job progress, calculate charges, and process payments.
• Technical Communication (20%): Convey critical details regarding repair scopes, costs, and parts requirements directly to the Transit Supervisor.
• Customer Relations & Grievance Resolution (15%): Address customer questions throughout the repair process, contact departments promptly regarding additional necessary work or extra costs, and manage complaints, returns, and service grievances with tact.
• Light Maintenance & Diagnostics (10%): Perform occasional light repairs or initial diagnostic evaluations while maintaining 100% adherence to safety procedures and county standards.

What You Bring to the Role

• Experience: Minimum of 3 years of experience in an automotive repair facility or service advisor/writer role (or an equivalent combination of education, training, and experience).
• Licensure: Valid driver’s license with a satisfactory motor vehicle record. Technical Communication: Ability to translate non-technical driver descriptions into accurate, clear technical language for mechanics and supervisors.
• Systems Proficiency: Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.

Preferred Qualifications

• Certifications: Completion of a technical training program with ASE Certifications in Automotive, Medium/Heavy Truck, or Transit Bus.
• Software Knowledge: Hands‑on experience with FASTER (CCG) fleet management software and New World Systems financial software.

Core Competencies

• Quality‑Focused Self‑Starter: High attention to detail with the ability to manage a multi‑tasking workload and meet strict deadlines under pressure.
• Conflict Resolution: Patient disposition with excellent interpersonal and communication skills to handle customer grievances and collaborate across departments.
• Adaptability: Skilled at organizing resources, handling frequent interruptions, and exercising independent judgment within established guidelines.

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

• Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
• Purpose! A modern, values‑driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future‑focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.

Great benefits! See the details

• Comprehensive and low‑cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar‑for‑dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Relocation & Housing Information