Transit Service Writer: Fleet Liaison & Tech Coordination

Eagle County Government; Vail (CO); On-site; USD 85,130,000 - 119,172,000; Full time

Benefits offered by this job

Employee housing

Free bus pass and more

Tuition reimbursement

Colorado Mountain College classes

Job summary

Eagle County Government is seeking a Transit Service Writer to bridge Fleet Services and Core Transit for vehicle maintenance and repair needs. You will be the primary contact ensuring smooth communication, scheduling, and cost tracking to keep local transit running safely.

The role emphasizes strong technical communication, proficiency in fleet software, and commitment to safety. Flexible arrangements and employee housing are highlighted alongside robust county benefits.

Qualifications

• Minimum of 3 years of experience in an automotive repair facility or service advisor/writer role (or an equivalent combination of education, training, and experience).
• Valid driver’s license with a satisfactory motor vehicle record. Technical communication: translate non-technical driver descriptions into accurate, clear technical language for mechanics and supervisors.
• Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.

Responsibilities

• Core Transit Liaison (30%): Act as the main point of contact between Fleet Services and Core Transit personnel regarding vehicle maintenance, repair scheduling, and operational priorities.
• Work Order & Software Management (30%): Utilize FASTER fleet management software to schedule service appointments, create and process work orders, track job progress, calculate charges, and process payments.
• Technical Communication (20%): Convey critical details regarding repair scopes, costs, and parts requirements directly to the Transit Supervisor.
• Customer Relations & Grievance Resolution (15%): Address customer questions throughout the repair process, contact departments promptly regarding additional necessary work or extra costs, and manage complaints, returns, and service grievances with tact.
• Light Maintenance & Diagnostics (10%): Perform occasional light repairs or initial diagnostic evaluations while maintaining 100% adherence to safety procedures and county standards.

Skills

Automotive repair

Customer communication

Workflow management

Computer skills

Tools

FASTER fleet management software

New World Systems

Job description

Eagle County Government is seeking a Transit Service Writer to bridge Fleet Services and Core Transit for vehicle maintenance and repair needs. You will be the primary contact ensuring smooth communication, scheduling, and cost tracking to keep local transit running safely.

The role emphasizes strong technical communication, proficiency in fleet software, and commitment to safety. Flexible arrangements and employee housing are highlighted alongside robust county benefits.