Transit Service Writer

Eagle County Government; Gypsum (CO); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Employee housing

Job summary

Eagle County Government seeks a Transit Service Writer to bridge Fleet Services and Core Transit, coordinating vehicle maintenance and repair needs to keep local public transportation moving in the Eagle River Valley.

The role emphasizes technical communication, software-driven work orders, and strong customer relations, with a schedule of Monday–Friday, 8am–5pm. Employee housing may be available to eligible candidates.

Qualifications

• 3+ years in automotive repair, service advisor, or equivalent.
• Valid driver’s license with clean MVR.
• Ability to translate non-technical driver descriptions into clear technical language.
• Strong computer skills, POS experience, and managing digital work orders.

Responsibilities

• Coordinate between Fleet Services and Core Transit to schedule maintenance.
• Use FASTER to schedule, create work orders, track progress, and process payments.
• Communicate repair scopes, costs, and parts needs to supervisors.
• Address questions and manage grievances during repair process.
• Assist with light maintenance and diagnostics while following safety rules.

Skills

Technical communication

Computer skills

POS proficiency

Digital work orders

Education

ASE Certifications

Tools

FASTER fleet software

New World Systems

Job description

Are you a knowledgeable automotive or fleet service professional who excels at technical workflow management, customer communication, and shop organization? Eagle County Government is seeking a dedicated Transit Service Writer to serve as the liaison between Fleet Services and Core Transit regarding their vehicle maintenance and repair needs.

In this pivotal role, your daily work directly keeps local public transportation moving safely throughout the Eagle River Valley. If you thrive in a fast-paced environment where your mechanical understanding and organizational skills directly impact local transit, we want you on our team!

Salary range: $29.71 - $41.59

Schedule: Mon-Fri, 8am–5pm. Flexible work arrangements may be available.

Employee housing is available!

What You’ll Do

As our Transit Service Writer, you will streamline communication and service delivery across our fleet:

• Core Transit Liaison (30%): Act as the main point of contact between Fleet Services and Core Transit personnel regarding vehicle maintenance, repair scheduling, and operational priorities.
• Work Order & Software Management (30%): Utilize FASTER fleet management software to schedule service appointments, create and process work orders, track job progress, calculate charges, and process payments.
• Technical Communication (20%): Convey critical details regarding repair scopes, costs, and parts requirements directly to the Transit Supervisor.
• Customer Relations & Grievance Resolution (15%): Address customer questions throughout the repair process, contact departments promptly regarding additional necessary work or extra costs, and manage complaints, returns, and service grievances with tact.
• Light Maintenance & Diagnostics (10%): Perform occasional light repairs or initial diagnostic evaluations while maintaining 100% adherence to safety procedures and county standards.

What You Bring to the Role

Required Qualifications:

• Experience: Minimum of 3 years of experience in an automotive repair facility or service advisor/writer role (or an equivalent combination of education, training, and experience).
• Licensure: Valid driver’s license with a satisfactory motor vehicle record.
• Technical Communication: Ability to translate non-technical driver descriptions into accurate, clear technical language for mechanics and supervisors.
• Systems Proficiency: Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.

Preferred Qualifications:

• Certifications: Completion of a technical training program with ASE Certifications in Automotive, Medium/Heavy Truck, or Transit Bus.
• Software Knowledge: Hands-on experience with FASTER (CCG) fleet management software and New World Systems financial software.

Core Competencies:

• Quality-Focused Self-Starter: High attention to detail with the ability to manage a multi-tasking workload and meet strict deadlines under pressure.
• Conflict Resolution: Patient disposition with excellent interpersonal and communication skills to handle customer grievances and collaborate across departments.
• Adaptability: Skilled at organizing resources, handling frequent interruptions, and exercising independent judgment within established guidelines.

See full job description here