Transit Safety & Quality Supervisor – On the Road

RiverPark Ventures; Fort Worth (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Via is seeking a Quality & Safety Manager to oversee safety, service quality, and operational efficiency for our transit services in Fort Worth, Texas. This is an in-person role requiring five days in the field each week, including weekends.

You will supervise and train drivers, monitor on‑the‑road performance, respond to incidents, and ensure DOT compliance. The role emphasizes coaching, rapid problem solving, and maintaining high standards of reliability and customer service.

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership to mentor drivers.
• Ability to make quick decisions in dynamic situations.
• Knowledge of safety standards and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the DER for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Skills

Leadership

DOT Regulations

Safety Standards

Communication

Decision Making

Job description

Via is seeking a Quality & Safety Manager to oversee safety, service quality, and operational efficiency for our transit services in Fort Worth, Texas. This is an in-person role requiring five days in the field each week, including weekends.

You will supervise and train drivers, monitor on‑the‑road performance, respond to incidents, and ensure DOT compliance. The role emphasizes coaching, rapid problem solving, and maintaining high standards of reliability and customer service.