Radio Dispatcher - Fixed Route

Transdev North America; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation up to 25 days

Paid sick leave

Medical, dental & vision after 90 days

401k retirement benefits

Life insurance

Company holidays

Job summary

Transdev North America is hiring a Radio Dispatcher in Las Vegas to oversee service for assigned carriers, monitor trip performance, and respond to customer inquiries with professionalism.

The role requires 3–5 years of dispatching experience and strong communication, problem-solving, and interpersonal skills. It includes handling emergencies, coordinating with operators and emergency services, and ensuring on-time performance.

Qualifications

• Requires High School Diploma or GED (Technical Degree preferred).
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Strong problem solving and analytical abilities.
• DOT drug testing may apply per regulation.

Responsibilities

• Oversees road service assigned carriers by tracking trip performance measures and timetable adherence.
• Provides customer support by responding to questions and concerns regarding trips, including no-shows, cancellations and missed trips.
• Manages emergency situations for vehicle operators and serves as liaison with emergency services.
• Reviews route performance daily to proactively respond to events affecting customer service.

Skills

Customer service

Communication

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Now Hiring for Radio Dispatcher!

We are looking for a highly motivated and experienced Radio Dispatcher to join our team. The ideal candidate will have a passion for public safety and a commitment to providing excellent customer service.

CBA Position

Transdev is proud to offer:

• $23.18 - $30.59 (Union Collective Bargaining Agreement PayScale)
• Starting pay is $23.18 with progression to $30.69 over 10 years.

Benefits Include

• Vacation : up to 25 days per year
• Paid Sick Leave: 26 hrs. for full-time employees after 1st year worked progressing up to 40 hrs. after 3rd year worked.
• Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Responsibilities

• Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manages emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Professionals

Job Type: Full Time

Work Type: No Remote