Dispatcher

Transdev North America; City of Elmira (NY); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Competitive compensation package

Vacation: 2 weeks

Sick days: 5

Holidays: 12 days

401(k) retirement plan

Medical, dental & vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Elmira, NY is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

We are seeking customer service-oriented professionals who are dedicated to safety. We offer a competitive compensation package with minimum $21.50-$22.50 per hour, two weeks vacation, sick days, holidays and comprehensive benefits including 401(k), medical, dental and vision, life insurance, and disability coverage.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problemsolving and analytical skills.
• Must be able to work shifts or flexible workschedules as needed.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Overseer road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Verbal communication

Interpersonal skills

Customer service

Problem solving

Flexible scheduling

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev in Elmira, NY is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer: Dispatcher

• Competitive compensation package of minimum $21.50-$22.50

• Vacation:minimumoftwo(2)weeks
• Sickdays:5days
• Holidays:12 days;8 standard and 4floating
• Otherstandardbenefits:401(k)retirementplan,medical,dentalandvision,lifeinsurance,short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Overseeroadservice assignedcarriersbytrackingtripperformance measures,route beginontime, performance, incidents, etc.
• Providecustomersupportbyrespondingtoquestionsandconcernsregardingcustomertripsincludingno shows, cancellations and missed trips.
• Manageemergencysituationsforvehicleoperators;actasliaisonbetweenthecarrierandemergency services.
• Managedailyservicebyreviewingrouteperformanceandproactivelyrespondingtosituationsthatimpact customer service.
• Otherdutiesasrequired.

Qualifications

• HighSchoolDiploma orGED;TechnicalDegreepreferred.
• 3-5 years'experiencedispatching.
• Excellentverbal,interpersonalandcustomerserviceskills.
• Problemsolving andanalyticalskills.
• Mustbe able toworkshifts orflexible workschedulesasneeded.
• SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Workoutsideinvaryingtemperature,weather,andhumidityconditions-100%ofthejobisperformed outside, work alone and in remote locations.
• Sitforextendedperiods (upto6–8hours perday);frequentlywalkforlongdistances andonpossible sloped ground or slippery and uneven surfaces
• Pushandpullobjectsupto 25 pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstandheavytrafficareaswhileperformingthedutiesofthejob;tolerateexposuretoconsiderable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

• BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
• Successfullypassa pre-employmentdrug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Find out more about the above statements at www.TransdevNA.com.