Transit Programs & Dispatch Coordinator

Southeastrans, Inc.; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Southeastrans, Inc. is seeking a Public Transportation Coordinator to manage PT operations for members in Madison, WI. The role focuses on setting up transportation, promoting dispatch services, and monitoring PT usage to inform management decisions.

The ideal candidate communicates effectively, works well with a team, and can adapt to a flexible schedule, including weekends or holidays if needed. Strong MS Office skills are essential for daily reporting and coordination.

Qualifications

• Excellent communication skills both written and oral.
• Above average computer skills using Microsoft Access, Excel and Word.
• Ability to stand or sit for long periods of time.
• Ability to be flexible with their schedule (could require weekends, evenings and holidays).
• Ability to work independently or with a team.

Responsibilities

• Set up transportation for members utilizing Public Transit (PT) for the operation.
• Promote PT Dispatch and Call Center Staff to maximize the programs.
• Monitor, measure, and report on the usage of PT and provide to management.
• Answer phones and respond to customer requests.
• Provide information regarding PT routes when requested by members.
• Provide members with product and service information.
• Generate forms for tracking PT distribution to facilities and renewal of PT media fare inventory.
• Recommend process improvements.
• Perform other duties and responsibilities as required or requested.

Skills

Communication

Teamwork

Flexibility

Independence

Customer service

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

Job description

Southeastrans, Inc. is seeking a Public Transportation Coordinator to manage PT operations for members in Madison, WI. The role focuses on setting up transportation, promoting dispatch services, and monitoring PT usage to inform management decisions.

The ideal candidate communicates effectively, works well with a team, and can adapt to a flexible schedule, including weekends or holidays if needed. Strong MS Office skills are essential for daily reporting and coordination.