Dispatch Team Lead — On‑Site Call Center (Flexible Shifts)

Southeastrans, Inc.; Villa Rica (GA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Southeastrans, Inc. is seeking a Dispatch Team Lead to assist the Supervisor in the call center operation and to ensure smooth operations during the shift. The role is full-time and on-site at the Madison, WI location.

The candidate will manage shift schedules, train staff, coordinate production/startups/shutdowns, and maintain compliance with SOPs, while ensuring a safe, organized work environment and timely shift paperwork.

Formación

• Strong reading, writing, and arithmetic skills are required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills
• Ability to type 30 wpm.
• Work requires the willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsabilidades

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with the supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with the supervisor.
• Coordinate production startups, shutdowns, and changeovers with the supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during the shift to maintain compliance.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in the assigned department as necessary.
• Other duties as assigned.

Descripción del empleo

Southeastrans, Inc. is seeking a Dispatch Team Lead to assist the Supervisor in the call center operation and to ensure smooth operations during the shift. The role is full-time and on-site at the Madison, WI location.

The candidate will manage shift schedules, train staff, coordinate production/startups/shutdowns, and maintain compliance with SOPs, while ensuring a safe, organized work environment and timely shift paperwork.