Mass Transit Coordinator

Southeastrans, Inc.; Villa Rica (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Southeastrans, Inc. in Villa Rica, GA seeks a Public Transit Coordinator to manage Public Transit programs and operations for members. This role will oversee PT setup, resolve issues, and help staff train on programs to improve service delivery.

The coordinator will monitor PT usage, report findings to management, and provide member information on PT routes and services as needed. A strong customer-service orientation is essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently or in a team setting.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Set up transportation for members using Public Transit (PT) for daily operations.
• Promote PT Dispatch and Call Center Staff to maximize the programs.
• Monitor, measure, and report PT usage to management.
• Answer phones and respond to customer requests.
• Provide PT route information to members on request.
• Distribute PT media fare inventory and track forms.

Skills

Communication

Teamwork

Customer service

Flexibility

Tools

Microsoft Access

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Villa Rica, GA, US

SUMMARY:

The Public Transit Coordinator (PT Coordinator) is responsible for managing the functions of Public Transit transportation for members. This position will oversee the systems in place to maximize PT for the operation, including setting up of transportation, resolving issues related to PT, marketing the programs and training of dispatch and routers on the programs.

ESSENTIAL FUNCTIONS

• Responsible for setting up transportation for members utilizing Public Transit (PT) for the operation.


• Promoting PT Dispatch and Call Center Staff to maximize the programs.


• Monitor, measure, and report on the usage of PT and provide to management.


• Answer phones and respond to customer requests.


• Provide information regarding PT routes when requested by members.


• Provide members with product and service information.


• Generate forms for tracking PT distribution to facilities and renewal of PT media fare inventory.


• Recommend process improvements.


• Perform other duties and responsibilities as required or requested.

QUALIFICATIONS REQUIRED

• Excellent communication skills both written and oral.


• Above average computer skills using Microsoft Access, Excel and Word.


• Ability to stand or sit for long periods of time.


• Ability to be flexible with their schedule (could require weekends, evenings and holidays).


• Ability to work independently or with a team.


• Professional appearance, positive attitude.