Public Transit Operations & Dispatch Lead

Southeastrans, Inc.; Villa Rica (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Southeastrans, Inc. in Villa Rica, GA seeks a Public Transit Coordinator to manage Public Transit programs and operations for members. This role will oversee PT setup, resolve issues, and help staff train on programs to improve service delivery.

The coordinator will monitor PT usage, report findings to management, and provide member information on PT routes and services as needed. A strong customer-service orientation is essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently or in a team setting.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Set up transportation for members using Public Transit (PT) for daily operations.
• Promote PT Dispatch and Call Center Staff to maximize the programs.
• Monitor, measure, and report PT usage to management.
• Answer phones and respond to customer requests.
• Provide PT route information to members on request.
• Distribute PT media fare inventory and track forms.

Skills

Communication

Teamwork

Customer service

Flexibility

Tools

Microsoft Access

Excel

Word

Job description

Southeastrans, Inc. in Villa Rica, GA seeks a Public Transit Coordinator to manage Public Transit programs and operations for members. This role will oversee PT setup, resolve issues, and help staff train on programs to improve service delivery.

The coordinator will monitor PT usage, report findings to management, and provide member information on PT routes and services as needed. A strong customer-service orientation is essential.