Transit Operations Manager: Lead On-Time Service & Safety

MV Transportation; Pomona (CA); On-site; USD 90,000 - 103,000; Full time

Job summary

MV Transportation in California is seeking an Operations Manager to lead the assigned location, ensuring delivery of annual business plans and compliant contract operations. You will focus on staffing, safety, and performance while collaborating with the support team to meet client expectations.

The role requires scheduling, personnel management, and strong written and verbal communication. Ideal candidates have paratransit experience and can operate independently in a fast-paced environment.

Qualifications

• Minimum of three years of recent experience in an Operations/Assistant General Manager role managing a transit operation.
• Experience in scheduling, personnel management, and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations and company policies.
• Trapeze experience preferred, familiarity with transit operations.
• Experience in a fast-paced environment.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee all call center functions and customer relations.
• Identify, train, and mentor location staff.
• Communicate with staff and support teams regularly.
• Oversee safety and training programs for compliance.
• Contribute to safety culture and client satisfaction.
• Conduct periodic departmental audits and review metrics.

Skills

Operations management

Paratransit experience

Scheduling

Personnel management

Training

Independent work

Strong communication

Contractual knowledge

Trapeze experience

Fast-paced environment

Tools

Trapeze

Job description

MV Transportation in California is seeking an Operations Manager to lead the assigned location, ensuring delivery of annual business plans and compliant contract operations. You will focus on staffing, safety, and performance while collaborating with the support team to meet client expectations.

The role requires scheduling, personnel management, and strong written and verbal communication. Ideal candidates have paratransit experience and can operate independently in a fast-paced environment.