General Manager

MV Transportation; City of White Plains (NY); On-site; USD 131,000 - 156,000; Full time

Job summary

MV Transportation is hiring a General Manager in White Plains, NY to oversee paratransit operations. The role includes managing customer relations, staff training, fleet maintenance, and ensuring compliance with safety and operational standards. With a minimum of 5 years in operations management and a strong understanding of scheduling software, the ideal candidate will also manage financial metrics and budget creation. Starting salary is between $131,000 - $156,000.

Qualifications

• 5+ years of operations management experience in a paratransit environment with 150+ vehicles.
• Expertise in labor/union expenses.
• Full understanding of dispatch, scheduling, driver recruitment, and compliance.

Responsibilities

• Manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Ensure fleet availability to meet service requirements.
• Conduct periodic departmental audits.
• Create and present annual budget.

Skills

Operations management in a paratransit environment

Scheduling software knowledge

MS Office proficiency

Strong analytical skills

Strong communication skills

Multi-tasking skills

Education

College degree or equivalent business management experience

Job description

General Manager

Job Details

Job Locations: US-NY-White Plains

ID: 2026-11330 — Position Type: Regular Full-Time

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

MV Transportation is seeking a paratransit General Manager who will provide support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
• Implement, promote, and adhere to company policies and procedures.
• Interact with bridges committee to effectuate positive changes to policies, procedures, and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Qualifications

• College degree or equivalent business management experience.
• Management experience required.
• Must have a minimum of 5 years of comprehensive experience in operations management in a paratransit environment with 150+ vehicles, with knowledge of scheduling software.
• Must have labor/union(s) expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety, DOT, and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Starting salary range: $131,000 - $156,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.