Transit Operations Leader: Multi-Mode & Tech

ADP, Inc.; Richmond (VA); On-site; USD 134,000 - 140,000; Full time

Benefits offered by this job

Equal opportunity employer

Diversity in the workforce

Job summary

Greater Richmond Transit Company (GRTC) in Richmond, VA seeks a Director of Transportation to lead the department responsible for fixed-route, BRT, paratransit, and microtransit. You will drive strategy, safety, reliability, and performance while managing 300+ staff and coordinating across maintenance, safety, planning, and customer service.

You will oversee technology systems like CAD/AVL and scheduling tools, partner with labor relations, and guide budget planning and emergency response.

Qualifications

• Bachelor’s degree in Transportation Management, Business Administration, Public Administration, or a related field.
• Minimum seven (7) years of transit operations experience, including at least five (5) years in a senior leadership or management role.
• Experience managing unionized workforces, overseeing labor relations, and participating in contract negotiations.
• Experience with multiple transit modes (fixed route, paratransit, microtransit) strongly preferred.
• Valid Virginia Driver’s License required; CDL preferred or must be obtained within 6 months of hire.
• Must maintain an active driving status acceptable under GRTC’s insurance policy.

Responsibilities

• Demonstrates strong leadership daily to guide the Transportation Department in alignment with GRTC’s vision and goals.
• Exercises full operational authority over GRTC’s largest department, with responsibility for all modes of transportation service (local fixed-route, express, BRT, paratransit, and microtransit).
• Develops and implements operational policies, procedures, and strategic initiatives to enhance service performance, safety, and reliability.
• Oversees supervision staff responsible for window dispatching, board building/scheduling, bus assignment coordination, radio controllers, payroll, and field supervision.
• Oversees the Transportation Control Center (TCC) to ensure consistent service delivery standards and adherence to GRTC performance expectations.
• Provides indirect oversight of all transportation staff, including more than 300 bus operators and support personnel.

Skills

Public transit operations

Labor relations

Data analysis

Leadership

Education

Bachelor’s degree in Transportation Management, Business Administration, Public Administration, or related field

Tools

CAD/AVL

Scheduling software

Vehicle monitoring

Job description

Greater Richmond Transit Company (GRTC) in Richmond, VA seeks a Director of Transportation to lead the department responsible for fixed-route, BRT, paratransit, and microtransit. You will drive strategy, safety, reliability, and performance while managing 300+ staff and coordinating across maintenance, safety, planning, and customer service.

You will oversee technology systems like CAD/AVL and scheduling tools, partner with labor relations, and guide budget planning and emergency response.