Senior Microtransit Operations Lead

ADP, Inc.; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Job summary

GRTC is seeking a Lead Mobility Supervisor in Richmond, VA to oversee Microtransit operations, CARE Paratransit, and TNC voucher programs. You will report to the Mobility Manager, supervise a team of Supervisors and Operators, and ensure service quality, safety, and ADA compliance.

The role emphasizes real-time decision-making, coordination with multiple managers, and continuous performance improvement across the mobility programs.

Qualifications

• Bachelor’s degree or equivalent experience in transportation/related field.
• 2–4 years in public transportation operations, dispatch, or supervision.
• Experience with Microtransit, paratransit, or flexible transit service delivery.
• Supervisory or leadership experience in transit operations.
• Experience with contract administration and vendor coordination preferred.

Responsibilities

• Lead Microtransit Operations: supervise supervisors and operators; manage daily assignments and coverage.
• Oversee service delivery to meet schedules, OTP targets, and safety standards; coach staff and handle issues.
• Assist Mobility Manager with administration of CARE Paratransit, CARE On-Demand, and TNC vouchers; monitor performance.
• Coordinate with Mobility Manager and other managers to align training, reporting, and service standards.
• Maintain documentation of incidents, service disruptions, and personnel actions; ensure ADA/compliance.

Skills

Operational leadership

Coaching

Communication

Data analysis

Problem solving

Adaptability

Education

Bachelor’s degree in transportation, public administration, operations management, or a related field

Tools

CAD/AVL

Ecolane

Trapeze

Job description

GRTC is seeking a Lead Mobility Supervisor in Richmond, VA to oversee Microtransit operations, CARE Paratransit, and TNC voucher programs. You will report to the Mobility Manager, supervise a team of Supervisors and Operators, and ensure service quality, safety, and ADA compliance.

The role emphasizes real-time decision-making, coordination with multiple managers, and continuous performance improvement across the mobility programs.