Transit On-Time Performance Specialist

MV Transportation; Pomona (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

MV Transportation is seeking an On-Time Performance Monitor to optimize the use of Syncromatics Tracking and GPS System, monitor performance, and meet customer expectations. The role includes training in Syncromatics, TransTrack, SigAlert and related tools, with duties ranging from real-time analysis to reporting and route verification.

The ideal candidate will analyze real-time performance, coordinate with dispatch, monitor traffic trends, and drive to routes as needed.

Qualifications

• High School diploma or equivalent.
• Excellent customer services skills.
• Valid Driver’s license.
• Ability to work independently.
• Ability to multi-task and prioritize work assignments.
• Basic computer skills and ability operate Microsoft Office.
• Ability to communicate effectively and coordinate with other departments.

Responsibilities

• Research and analyze scheduled trip real-time performance utilizing Syncromatics software.
• Match daily roll-out with assignments in Syncromatics to ensure all operators are signed in correctly.
• Analyze routes real-time performance on DASH Routes to minimize bunching.
• Coordinate with Dispatchers when problems arise to come to a quick and adequate solution.
• Monitor daily traffic trends utilizing available websites and news reports.
• Research daily route status and correct any issues, incorrect vehicles, and/or assigned trips in the system.
• Daily monitoring of Syncromatics system to ensure it is operating correctly and submit reports to Operations Manager.
• Submit other reports as assigned.
• Monitor time exceptions of operations for validity and report to Technology/Operations Manager.
• Perform various other duties as assigned.
• Ability to drive out to the routes to check systems.

Skills

Independence

Multi-tasking

Communication

Customer service

Area knowledge

Driver's license

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

MV Transportation is seeking an On-Time Performance Monitor to optimize the use of Syncromatics Tracking and GPS System, monitor performance, and meet customer expectations. The role includes training in Syncromatics, TransTrack, SigAlert and related tools, with duties ranging from real-time analysis to reporting and route verification.

The ideal candidate will analyze real-time performance, coordinate with dispatch, monitor traffic trends, and drive to routes as needed.