On Time Performance Monitor

MV Transportation; Pomona (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

MV Transportation is seeking an On-Time Performance Monitor to optimize the use of Syncromatics Tracking and GPS System, monitor performance, and meet customer expectations. The role includes training in Syncromatics, TransTrack, SigAlert and related tools, with duties ranging from real-time analysis to reporting and route verification.

The ideal candidate will analyze real-time performance, coordinate with dispatch, monitor traffic trends, and drive to routes as needed.

Qualifications

• High School diploma or equivalent.
• Excellent customer services skills.
• Valid Driver’s license.
• Ability to work independently.
• Ability to multi-task and prioritize work assignments.
• Basic computer skills and ability operate Microsoft Office.
• Ability to communicate effectively and coordinate with other departments.

Responsibilities

• Research and analyze scheduled trip real-time performance utilizing Syncromatics software.
• Match daily roll-out with assignments in Syncromatics to ensure all operators are signed in correctly.
• Analyze routes real-time performance on DASH Routes to minimize bunching.
• Coordinate with Dispatchers when problems arise to come to a quick and adequate solution.
• Monitor daily traffic trends utilizing available websites and news reports.
• Research daily route status and correct any issues, incorrect vehicles, and/or assigned trips in the system.
• Daily monitoring of Syncromatics system to ensure it is operating correctly and submit reports to Operations Manager.
• Submit other reports as assigned.
• Monitor time exceptions of operations for validity and report to Technology/Operations Manager.
• Perform various other duties as assigned.
• Ability to drive out to the routes to check systems.

Skills

Independence

Multi-tasking

Communication

Customer service

Area knowledge

Driver's license

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

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Responsibilities

MV Transportation is seeking an On-Time Performance Monitor who is a valued member of the team and is responsible for optimizing use and monitoring of our Syncromatics Tracking and GPS System to maximize on-time performance and meet customer expectations. The accepted candidate will be trained and must become proficient in the Syncromatics Software, TransTrack, SigAlert and other tools to assist in utilizing best practices to monitor on-time performance.

Job Responsibilities:

• Research and analyze scheduled trip real-time performance utilizing Syncromatics software.


• Match dailyroll-out with assignments in Syncromatics to ensure all operators are signed in correctly.


• Analyze routes real-time performance on DASH Routes to minimize bunching.


• Coordinate with Dispatchers when problems arise to come to a quick and adequate solution.


• Monitor daily traffic trends utilizing available websites and news reports.


• Research daily route status and correct any issues, incorrect vehicles, and/or assigned trips in the system.


• Daily monitoring of Syncromatics system to ensure it is operating correctly and submit reports to Operations Manager.


• Submit other reports as assigned.


• Monitor time exceptions of operations for validity and report to Technology/Operations Manager.


• Perform various other duties as assigned.


• Ability to drive out to the routes to check systems.

Qualifications

Talent Requirements:

• Excellent knowledge of the surrounding area preferred.


• Ability to work independently.


• Ability to multi-task and prioritize work assignments.


• Basic computer skills and ability operate Microsoft Office programming.


• Ability to communicate effectively and working coordination with other departments is critical.


• High School diploma or equivalent.


• Must have excellent customer services skills.


• Valid Driver’slicense.

Starting pay rate: $27.58/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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