Transit Mobile Crisis Responder — Evenings/Float

Evolving Solution Services; Minneapolis (MN); On-site; USD 37,000 - 44,000; Part time

Job summary

Canopy Roots, based in Minneapolis, MN, partners with the Metropolitan Council to operate a Transit Rider Social Services Mobile Response Program, deploying trauma-informed, unarmed teams to assist riders experiencing behavioral health crises, homelessness, or unmet social service needs.

Responders cover shifts in the Twin Cities metro area, primarily Saint Paul, on buses, trains, and facilities, performing de-escalation, warm referrals, and supportive outreach while documenting interactions per

Qualifications

• Bachelor's degree in social work, psychology, public health, or related field; OR Associate's degree with two years of relevant experience; OR certification as a Peer Support Specialist, Psychiatric Technician, or equivalent, with at least one year of experience.
• Demonstrated ability to engage effectively with people experiencing homelessness, behavioral health crises, and/or substance use.
• Training or lived experience in trauma-informed care, harm reduction, and crisis de-escalation.
• Strong communication skills and ability to work collaboratively in fast-paced, high-visibility public settings.
• Comfortable working on buses, trains, and at busy transit facilities.
• Valid driver's license with clean driving record, and ability to operate a company van to transport clients and conduct community outreach.
• Must work at least two shifts or shadow two shifts with a responder team each calendar month.
• Must attend at least one group supervision and one training session of their choice each calendar month.

Responsibilities

• Provide on-site, in-the-moment support to riders on buses, trains, and transit facilities, using trauma-informed de-escalation techniques.
• Respond to dispatched calls from Metro Transit's Transit Control Center, ensuring timely engagement and effective service delivery.
• Engage riders with compassion, assess needs, and distribute basic supplies as an entry point to deeper conversation and trust-building.
• Conduct needs assessments and make warm referrals to Canopy Roots' Support Team Advocates or external partners for housing, shelter, behavioral health, or substance use services.
• When necessary, accompany riders to shelters, clinics, or intake appointments to reduce barriers to access.
• Document all outreach interactions, referrals, and interventions in accordance with Canopy and Council reporting standards, and organizational policy.
• Participate in weekly clinical supervision meetings, case debriefs, and ongoing training sessions to build skills and ensure fidelity to program protocols.
• Collaborate with supervisors, clinicians, and support staff to continuously improve service delivery and outcomes.
• Educate riders and community stakeholders about available resources and the role of Canopy Roots in supporting safe and supportive transit environments.

Skills

Communication skills

Trauma-informed care

Crisis de-escalation

Community outreach

Driver's license

Education

Bachelor's degree in social work, psychology, public health, or related field

Associate's degree with 2 years experience

Peer Support Specialist certification or equivalent

Job description

Canopy Roots, based in Minneapolis, MN, partners with the Metropolitan Council to operate a Transit Rider Social Services Mobile Response Program, deploying trauma-informed, unarmed teams to assist riders experiencing behavioral health crises, homelessness, or unmet social service needs.

Responders cover shifts in the Twin Cities metro area, primarily Saint Paul, on buses, trains, and facilities, performing de-escalation, warm referrals, and supportive outreach while documenting interactions per