Metro Transit Crisis Response Program Lead

Canopy Roots; Minneapolis (MN); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k retirement plan

Wellness leave

PTO

Job summary

Canopy Roots, based in Minneapolis, MN, seeks a Metro Transit Program Manager to lead a mobile crisis response program serving riders across the Twin Cities. You will manage day-to-day operations, supervise staff, and ensure quality aligned with contract requirements and transit needs.

The role requires trauma-informed leadership, strong stakeholder engagement, and data-driven program improvement. It is primarily community-based with on-site Metro Transit facility presence and virtual/office

Qualifications

• Minimum of 3+ years of successful supervision/leadership experience in behavioral health, social services, or related programs.
• Active clinical licensure in Minnesota (LPCC, LICSW, LMFT, or equivalent).
• Experience working with individuals experiencing homelessness, behavioral health crises, or substance use disorders.
• Strong understanding of community resources, referral systems, and levels of care across the Twin Cities metro.
• Excellent written and verbal communication skills, with proven ability to collaborate with diverse stakeholders (government, law enforcement, nonprofits).
• Experience managing budgets, contracts, or performance-based programs.

Responsibilities

• Oversee daily operations of the Community Response Team Mobile Crisis Response Program, ensuring daily coverage as staffing scales.
• Directly supervise Response Team and Support Team Advocates, providing coaching, performance evaluation, and support.
• Support responders in identifying, escalating, and managing complex cases, including referrals for Rule 25 assessments, diagnostic evaluations, and county crisis team involvement.
• Ensure crisis response services are clinically sound, trauma-informed, culturally responsive, and in compliance with program standards and Metro Transit RFP Scope of Work.
• Facilitate weekly team meetings focused on consultation, peer learning, and skill development.
• Conduct in-field shadowing and case consultation to support staff development and service quality.
• Partner with Canopy's People Operations on recruitment, hiring, onboarding, and ongoing staff development. Manage scheduling, deployment, and operational logistics to ensure staff coverage across priority transit lines and facilities.
• Work with Business Operations to address operational requirements that support program delivery.
• Participate in critical incident debriefings and clinical reviews to maintain staff wellness and program fidelity.

Skills

Supervision

Leadership

Stakeholder engagement

Budget management

Clinical supervision

Job description

Canopy Roots, based in Minneapolis, MN, seeks a Metro Transit Program Manager to lead a mobile crisis response program serving riders across the Twin Cities. You will manage day-to-day operations, supervise staff, and ensure quality aligned with contract requirements and transit needs.

The role requires trauma-informed leadership, strong stakeholder engagement, and data-driven program improvement. It is primarily community-based with on-site Metro Transit facility presence and virtual/office