Transit Crisis Response Advocate — Trauma-Informed Case Manager

Evolving Solution Services; Minneapolis (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

FSA/DCA/HSA

Disability insurance

401k match

Wellness leave

Paid time off

EAP

Job summary

Canopy Roots, a Minnesota-based mental health organization, seeks a Support Team Advocate to follow up with riders engaged by our Community Response Team. You will perform short-term case management, resource navigation, and referrals to behavioral health, housing, and social services on buses, trains, or transit facilities.

The role emphasizes trauma-informed practice, equity, and cultural responsiveness, reporting to the Program Manager and supporting field operations in the Twin Cities area.

Qualifications

• Associate's degree in social work, psychology, or related field and at least 1 year of case management experience with vulnerable populations OR 3 years of direct experience providing case management or outreach.
• Must meet Minnesota state requirements for Behavioral Health Practitioners under MN Statutes section 245I.04, subdivision 4
• Demonstrated experience working with BIPOC, immigrant, LGBTQ+, and other marginalized communities.
• Knowledge of Twin Cities behavioral health, housing, and social service systems.
• Strong communication, organization, and collaboration skills.
• Valid driver's license with clean driving record, and ability to operate a company van to transport clients and conduct community outreach.

Responsibilities

• Lead follow-up engagement and provide short-term light case management to riders referred by the Responder Team.
• Use trauma-informed and harm reduction approaches to build trust and connect riders to immediate and long-term care.
• Accompany riders to appointments, shelter intakes, or treatment programs, providing transportation and advocacy.
• Collaborate with county social services, shelters, and behavioral health partners to coordinate care.
• Document outreach activities, service plans, and referrals in HIPAA-compliant systems.
• Participate in weekly supervision meetings and case conferences to review service delivery.
• Support the Responder Team in the field and provide logistical support as needed.
• Educate riders and community stakeholders about resources, rights, and pathways to stability.

Skills

Case management

Trauma-informed care

Community outreach

Cultural responsiveness

Communication

Education

Associate's degree in social work/related field

Bachelor's degree in social work/psychology/public health/related field (preferred)

Peer Support Specialist certification or equivalent (beneficial)

Tools

Driving/Transportation

Job description

Canopy Roots, a Minnesota-based mental health organization, seeks a Support Team Advocate to follow up with riders engaged by our Community Response Team. You will perform short-term case management, resource navigation, and referrals to behavioral health, housing, and social services on buses, trains, or transit facilities.

The role emphasizes trauma-informed practice, equity, and cultural responsiveness, reporting to the Program Manager and supporting field operations in the Twin Cities area.