Transit Maintenance Apps Analyst — Hybrid Contractor

Massachusetts-Bay-Transportation-Authority; Boston (MA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Massachusetts Bay Transportation Authority seeks an Application Analyst to provide system analysis, configuration, maintenance, and day-to-day support for enterprise applications. You will act as SME for functional and technical components, troubleshoot incidents, and coordinate escalations with vendors and IT teams.

In transit maintenance focus, you will support maintenance tracking software, learn business workflows, and assist with data integrations and upgrades.

Qualifications

• Bachelor's degree from an accredited institution.
• Three years of experience in system analysis and enterprise application support.
• Ability to map and document complex business processes.
• Experience with IT service management and ticketing systems.
• Strong communication and collaboration skills.
• Knowledge of cloud-based SaaS delivery models.
• Experience with SQL queries.
• Experience with reporting tools like Crystal Reports and Tableau.

Responsibilities

• Provide day-to-day application support for assigned platforms.
• Troubleshoot and resolve issues including user access and performance problems.
• Serve as SME for functional and technical aspects of applications.
• Coordinate with vendors and partner technology teams.
• Provide third level support for application issues and releases.
• Assist with upgrades, patches, testing, and release validation.
• Develop and maintain application documentation and knowledge base.

Skills

System analysis

Vendor liaison

SQL queries

Incident management

Documentation

Education

Bachelor's degree

Tools

Crystal Reports

Tableau

SQL Server

MS Office

Job description

The Massachusetts Bay Transportation Authority seeks an Application Analyst to provide system analysis, configuration, maintenance, and day-to-day support for enterprise applications. You will act as SME for functional and technical components, troubleshoot incidents, and coordinate escalations with vendors and IT teams.

In transit maintenance focus, you will support maintenance tracking software, learn business workflows, and assist with data integrations and upgrades.