Asset & Technology Analyst (Contract) — Hybrid IT Support

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Sick leave accruals

Biweekly pay

Direct deposit

Hybrid work schedule

Job summary

Commonwealth of Massachusetts is seeking an Asset and Technology Analyst, Contractor to support the DPH Technology Operations team. Role involves application support, meeting tech, asset usage reporting, and IT liaison duties. Onsite 2-3 days weekly with potential for additional tech support tasks.

The candidate should balance customer service, technical aptitude, and attention to detail to ensure smooth operations and effective IT support across departments.

Qualifications

• Ability to interpret and explain technical language to non-technical audiences.
• Technically savvy and strong desire to learn new systems and technology.
• Demonstrated knowledge of work simplification methods/quality improvement strategies and methodologies.
• Ability to write concisely to express thoughts clearly, and to develop ideas in logical sequence.
• Skilled in following written and oral instructions in a precise understandable manner.
• Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
• Capacity to exercise discretion in handling confidential information.
• Established high standards for accuracy and attention to detail.
• Capacity to maintain systems to facilitate workflow; demonstrated skills prioritizing and organizing workload.
• Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.
• Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.

Responsibilities

• Assist staff with questions related to Meeting Technology tools: Zoom, Teams, and Mentimeter.
• Onsite support of large-scale DPH meetings for meeting technology needs.
• Assist staff to route IT requests to the appropriate groups; ticket support and expediting.
• Handle routine Security Management queue items, including VPN and OnBase requests.
• Support the Designated Security Officer (DSO) with network access submissions and approvals.
• Assist the Senior Asset and Technology Analyst with IT Liaison Group support and meeting follow-up.
• Serve as the Backup for the designated Commissioner’s Office IT Liaison.
• Serve as Web Liaison for any publishing requests for Mass.gov
• Audit mobile and VPN usage and generate routine reports.Support other audits for application usage
• Assist with process building and documentation of responsible tasks.

Skills

Explain technical language to non-tech

Willingness to learn new systems

Quality improvement mindset

Concise writing

Follow written and oral instructions

Adaptability to changing programs

Discretion with confidential info

Attention to detail

Prioritizing and organizing workload

Multitasking under pressure

Interpersonal and communication skills

MS Office proficiency

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams)

Job description

Commonwealth of Massachusetts is seeking an Asset and Technology Analyst, Contractor to support the DPH Technology Operations team. Role involves application support, meeting tech, asset usage reporting, and IT liaison duties. Onsite 2-3 days weekly with potential for additional tech support tasks.

The candidate should balance customer service, technical aptitude, and attention to detail to ensure smooth operations and effective IT support across departments.