Transit Information Specialist – Evening/Weekend Support

Theuniversityunion; Ann Arbor (MI); On-site; USD 35,000 - 41,000; Full time

Job summary

The Ann Arbor Area Transportation Authority (AAATA) is hiring an Information Specialist in Ann Arbor. You will serve as a customer service ambassador, providing information, selling fare products, and coordinating ARide trips across our service area.

Responsibilities include maintaining records, handling inquiries, and assisting with ID cards and center operations. A high school diploma is required and union seniority may influence shifts.

Qualifications

• Minimum one-year direct public/customer service experience face-to-face, over a telephone, and via electronic communication methods.
• Knowledge of the Ann Arbor-Ypsilanti geographic area and familiarity with the AAATA route system preferred.

Responsibilities

• Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print.
• Sells or distributes various fare products.
• Scheduling of ARide trips in accordance with customers’ desired times and the availability of service providers.
• Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed.
• Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed.
• Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence.
• Process mailings to clients, potential customers, and service providers. Identify and contact transportation providers as needed.

Skills

Public customer service

Multitasking

Communication skills

Typing 35 wpm

Attention to detail

Team player

Education

High School graduation

Tools

Personal computer

Calculator

Telephone

Fax

Credit card machines

Microsoft Windows programs

Job description

The Ann Arbor Area Transportation Authority (AAATA) is hiring an Information Specialist in Ann Arbor. You will serve as a customer service ambassador, providing information, selling fare products, and coordinating ARide trips across our service area.

Responsibilities include maintaining records, handling inquiries, and assisting with ID cards and center operations. A high school diploma is required and union seniority may influence shifts.