Night & Weekend Transit Customer Care Specialist

Ratp; Asheville (NC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid holidays

Vacation

Sick time

Life insurance

Wellness program

Job summary

Asheville Transit Management is seeking a Customer Service Representative to serve as the primary contact for passengers, operators, and operations staff in a busy Transit Center. The role emphasizes delivering accurate transit information, assisting with trip planning, and resolving concerns to ensure on-time service and a positive passenger experience.

Work includes nights, weekends, and holidays with a focus on courteous communication, patience, and professional demeanor while supporting

Qualifications

• High school diploma or GED required.

Responsibilities

• Provide route and schedule information to passengers.
• Assist customers with trip planning, navigating the transit system, fare purchases, and pass sales.
• Answer inquiries and document/respond to complaints and service requests.
• Communicate service disruptions and operational impacts clearly and promptly.
• Maintain a positive, professional, customer-focused attitude under pressure.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

De-escalation

Problem solving

Decision making

Education

High school diploma or GED

Tools

Microsoft Office

Customer service software

Job description

Asheville Transit Management is seeking a Customer Service Representative to serve as the primary contact for passengers, operators, and operations staff in a busy Transit Center. The role emphasizes delivering accurate transit information, assisting with trip planning, and resolving concerns to ensure on-time service and a positive passenger experience.

Work includes nights, weekends, and holidays with a focus on courteous communication, patience, and professional demeanor while supporting