Information Specialist

Ann Arbor Area Transportation Authority (TheRide); Ann Arbor (MI); On-site; USD 34,000 - 47,000; Full time

Job summary

TheRide in Ann Arbor, MI, seeks an Information Specialist to serve as a customer service ambassador at its facilities and throughout the service area. You will answer questions, provide information on AAATA services, sell fare products, and arrange ARide trips for customers, in person, by phone, or online.

Under supervision, you will handle scheduling, data entry, maintain logs and passenger files, assist in training other Information Specialists, issue AAATA ID cards, process mailings, and

Responsibilities

• Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print.
• Sells or distributes various fare products.
• Scheduling of ARide trips in accordance with customers desired times and the availability of service providers.
• Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed.
• Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed.
• Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence.
• Process mailings to clients, potential customers, and service providers.
• Identify and contact transportation providers as needed.
• Assists in training Information Specialists.
• Register and arrange for training of eligible clients.
• Reports public comments, suggestions, or criticisms regarding AAATA and its services to the Customer Service Officer.
• Assists in the issuance of AAATA ID cards including distributing and receiving application forms, taking pictures, and preparing cards.
• Opens and closes the information center and calls for assistance as necessary to maintain order.
• Performs general office duties as required.
• Maintains a cash drawer in accordance with Finance Department guidelines.
• Other duties as assigned or directed.

Job description

INFORMATION SPECIALIST

The following FULL-TIME position posting will be open until Thursday, September 17, 2026: Pay Rate: $29.78 Six (6) Week Training Rate: $25.31/hour Shifts are determined based on union seniority; evening and weekend work is likely Employees in this job classification are members of the Transport Workers Union Local 171.

JOB DESCRIPTION

POSITION PURPOSE AND OBJECTIVES

Under general supervision, this position represents The Authority as a customer service ambassador to the public. Performs customer service activities at the Authority's facilities or designated locations throughout the Authoritys service area. Customer service activities include explaining or delivering information to customers, responding to customer questions, distribution of informational literature, sales of fare products, facilitating transportation arrangements for customers, booking and arranging for various paratransit services, record keeping, handling of lost and found articles, and other duties as assigned, in person, over the phone or through electronic communication means.

ESSENTIAL JOB FUNCTIONS

WHEN WORKING AT TRANSIT CENTERS OR OTHER DESIGNATED SERVICE LOCATIONS

• Provides detailed information on AAATA services to the public in person, via telephone, in writing, or in print.
• Sells or distributes various fare products.
• Scheduling of ARide trips in accordance with customers desired times and the availability of service providers.
• Inputting ARide information on customers and providers into computer databases for schedule listing and retrieving listings as needed.
• Maintaining daily call logs and logs of no-shows, cancellations, and turn-downs; follow-up with customers and providers after trips have been completed.
• Maintain passenger files with necessary updates; fill in for other Information Specialists on vacation, sick leave, leaves of absence.
• Process mailings to clients, potential customers, and service providers.
• Identify and contact transportation providers as needed.
• Assists in training Information Specialists.
• Register and arrange for training of eligible clients.
• Reports public comments, suggestions, or criticisms regarding AAATA and its services to the Customer Service Officer.
• Assists in the issuance of AAATA ID cards including distributing and receiving application forms, taking pictures, and preparing cards.
• Opens and closes the information center and calls for assistance as necessary to maintain order.
• Performs general office duties as required.
• Maintains a cash drawer in accordance with Finance Department guidelines.
• Other duties as assigned or directed.